While the room was nice and clean,the manager needs a lot of training in people skills. He gave an air of disdain to the women
staying there, including my wife. The clothes dryer there in the laundry room ran,but had no heat. When I told the young man at the desk,his response was "Sorry, i will let a service man know." No concern for the money wasted and didn't offer any help until asked.Then he said there was a laundromat at another facilty,and gave it's name only, not how to get there.Our first morning,we talked to 4 ladies that were in a room just down from us, and all 4 remarked how badly they were treated. When we checked in,the manager took the credit card from my wife,and then dealt strictly with me,and gave the card to me,and
did not even address her.Though the accomadations were OK, the general feeling we got from staying there was less than pleasant.The first room they gave us was not a smoking room,as requested, and we were "called down" for being a day late in arriving,when after a second review,we were exactly on time.Then they had us move to a
more appropriate room.The breakfast area was not clean,the milk was sitting out,and the supplies were not restocked,as there was no one overseeing the area. The breakfast area was in need of at least wiping down,and did not get that as guests came & went though the manager was less than 15 feet away.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 August 2011
Dear preacherws1010,
Thank you for bringing this issue to our attention! We have taken corrective action. We have spoken to our General Manager and hotel staff of this incidents and have provided them with customer service training to provide our guest with excellent customer service. Furthermore, hotel staff and General Manager have also being instructed to maintain breakfast area well maintained and restocked with the breakfast items our guest need. In addition, they have also being instructed to maintained all areas of our faciltiy presentable, neat, and clean.
Once again, I apologize for the inconvenience we may have caused you.
Regards,
Ana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC