Good location- beautiful city
Nice staff-
Weird setup for the bathrooms and toilet. - not my favorite.

Love the style in this hotel, very upscale. Quiet, good place to stay.

This was the first time we stayed at a Springhill property. I loved the rooms except for the way the bathroom and shower was designed. It was two separate rooms with sliding glass doors. Oh, you couldn't really see through the doors, but still did not like it. The staff was really nice and a good breakfast was served. We would stay again inspite of the bathroom and shower complaint.

I've stayed at the SpringHill a few times before and I keep hoping that it will live up to its Marriott standard, but the details continue to disappoint. Of course, it is a nice hotel, nicely decorated, comfortable beds, very fluffy pillows, and a nice suite layout. However, there continue to be missed details that make the visit less than what it could be.

This time the first issue was that we were asked to check in late due to the late departure of a visiting football team. We honored this request, only to find the hotel staffed by a single clerk who was absent from the desk as she dealt with an in-room issue on the 4th floor. We waited as the line grew longer--others accomodating the late check in request--and finally called the number on the desk to see if anyone would be coming. She finally arrived, breathless (poor dear) and began dealing with the line. She was a model of composure and I highly admire her happy countenance as she dealt with tired and unhappy customers, but I can't believe that her management put her in that position. When I mentioned that, her reply was "oh, it's happened before". The worst part of this piece was the poor mother who had multiple rooms who was told that despite her request, there were no cribs available as they had been given away on a first-come-first-served basis. Her dismay was obvious, especially since she had requested the crib on her reservation!

The other details were minor--a light switch that didn't turn any lights on by the door, threadbare towels, and a single-serve packet of coffee for two guests--but these are the details that normally signify a quality hotel. I was also surprised that the continental breakfast was only served from 7:00-9:30 on a Sunday in a town where there are few Sunday breakfast choices. That seemed rather limiting.

I will continue to stay at the SpringHll Suites in Logan as a loyal Marriott customer, but I will also continue to hope they upgrade their standards.