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InTown Suites NASA – reviews, photos

480 West Bay Area Blvd., Webster, TX 77598 (Formerly Suburban Lodge of Houston - NASA Space Center)
Hotel amenities
InTown Suites NASA
Ranked #15 of 17 hotels in Webster
3.5 of 5 stars 3 Reviews
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3 reviews from our community

    Trip type
Traveller rating
    0
    1
    0
    0
    2
Date Rating
Texas
1 review
1 helpful vote 1 helpful vote
“Business office”
1 of 5 stars Reviewed 2 June 2009
1
person found this review helpful

On May 30, 2009 day shift there was an extremely rudy lady working in the office. We were trying to help our children out as they are wanting to relocate to TX. We paid for them a room through May 30. We paid in full and bright and early in the morning they locked our children out who have 2 small children of their own. The hotel owed US $160.00 in taxes because we had paid them for an entire month. The girl at the front desk at first tried to lie and say the taxes had already been creditied but, when I made her pull the bill she said oh, it will be credited May31,Now which is it I asked her?? She was lying she knew the hotel owed us money but, they still locked our childrenn out until we could get off work and come pay. They aslo charged $25.00 late fee even though they owed us money. This hotel owner needs to realize the people working for him are rude, disrepectful, and can not do simple math when speaking with customers. Your hotel needs help! We know a lot of people in this area and are going to make sure they know the poor customer service we received at this hotel to ensure this does not happen to anyone else!

  • Stayed May 2009, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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San Juan, Puerto Rico
“Great for the Price”
4 of 5 stars Reviewed 1 November 2008
1
person found this review helpful

For the price, it was great. A clean room, a working heater and comfortable beds.

My room was in the third floor overlooking a gas station and a Sonic. Great location. Very close to the basics. There's a laundry on-site but I never used it.

The management is rather friendly. Don't expect a Ritz-Carlton service. They offer free high-speed internet but they I was never able to connect.

Great if in a budget.

  • Stayed December 2007, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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webster
1 review
2 helpful votes 2 helpful votes
“No, No, No, No....”
1 of 5 stars Reviewed 21 August 2008
2
people found this review helpful

I have lived in this hotel since around Febuary or March 2008, I was on the third floor first and when the a/c in my room repeadtedly uleaked water all over my floor I insisted that I be moved. When I was moved to another room the a/c there also broke many timesand the toilet kept overflowing the final straw was when the man next door's ciggartte smoke was coming through the vents and was making my two year old son sick I again insisted that I be moved after two weeks of me either calling or going into the office everyday I was finaly moved. Now, the a/c is leaking onto the plug (which I think is a fire hazard) and all over the floor, there is mold in the bathroom and a hole in the wall in the bathroom where water flows through it like a river.I have gone to the office numeros times and since the maitnence man is in JAIL they cant do anything about it. So why is it when I change my sons diaper and put it in a bag outside the door untill I can get him cleaned up they come right on by and say that "I cant have trash outside my door." I am disgusted with the attitudes of all the so called managment and workers. They act like your a bother and like your on thier nerves. Only one housekeeping lady acts like a normaI person. I wouldn't recommend this nasty place to my worst enemy. I have pics of the mold and hole in the bathroom but I am not able to put them up yet come see later!

  • Liked — I hate it
  • Disliked — I hate it
  • Stayed March 2008, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask LaGuera0512 about InTown Suites NASA
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Additional Information about InTown Suites NASA

480 West Bay Area Blvd., Webster, TX 77598 (Formerly Suburban Lodge of Houston - NASA Space Center)
Price range (per night):* INR1,510 - 1,901

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