Van Horn, TX is not big and this is one of the few national chains. They are all small and limited but with this location, it is owned by the usual that own motels, and of course run cheaply. My biggest complaint is that for a dog fee they list on the website as $10 but once I checked in, and happened to look at my online banking, they charged $20. I called the front desk and the same woman that checked me in told me that $20 would be charged because my dog was bigger. Well, on the website they say $10 for dogs up to 50 lbs. My dog is 45 lbs and I have a vet report with me at all times with his latest shots and weight (normally weight isn't added to a vet report but I ask them to do it since I bring my dog with me on the road and travel extensively and hotels sometimes want this info). At check in she said, looking out the window to my truck where I had the window down for him to look out, she said he is bigger and that it would be a $15 dollar charge instead of $10. I told her that he is under 50 lbs and that on the website it says up to 50 lb dogs are $10. Well, as I mentioned earlier, looking at my bank statement online, she charged me $20.00. I called up and she said that because he was big, she had to charge that. Needless to say, this was a runaround and a very ridiculous experience. I would recommend coming into town and simply getting one of the much cheaper local motel rooms at check in. They look to be all as good as this place but half the price.

Hotel was the nicest one in the area, for being in the the middle of nowhere. Room was nice and clean and the wi-fi worked well. The only thing I had was the price of the room. Although, it was the nicest one in the area, the price was still like $30 more than the other hotels to include a Best Western and a Holiday Inn.

We have stayed at many Econolodges in our travels, and the most exasperating part is how inconsistent this chain is. We have stayed in some that are excellent (Colorado Springs) and others (Dalhart) which are simply awful. The Econolodge in Van Horn falls in the middle. While it was o.k. there were a half dozen choices within walking distance that would have been better. The front desk service was very poor and the rooms needed some work. The rate was high for what you got in return. Van Horn is your closest stop to Guadalupe National Park so there are many hotels. Do some checking and stay somewhere else.

Talk about disappointing. The "free" internet didn't work and the staff had no clue as to what to do about it. The pool was away from the building and when my wife and grand-daughter went to try it out, there were two men sitting there with a dozen empty cans of beer - not in bathing suits - gawking at them. Several other people started for the pool and then didn't go because of those hanging out. Of course, management didn't do anything about that either.

It was quiet, as advertised, so all was not lost -just not as enjoyable an experience as it should have been.

This place needs new management and staff that know how to run a motel and can make what they advertise available to their guests.

We won't stay there again.