Van Horn, TX is not big and this is one of the few national chains. They are all small and limited but with this location, it is owned by the usual that own motels, and of course run cheaply. My biggest complaint is that for a dog fee they list on the website as $10 but once I checked in, and happened to look at my online banking, they charged $20. I called the front desk and the same woman that checked me in told me that $20 would be charged because my dog was bigger. Well, on the website they say $10 for dogs up to 50 lbs. My dog is 45 lbs and I have a vet report with me at all times with his latest shots and weight (normally weight isn't added to a vet report but I ask them to do it since I bring my dog with me on the road and travel extensively and hotels sometimes want this info). At check in she said, looking out the window to my truck where I had the window down for him to look out, she said he is bigger and that it would be a $15 dollar charge instead of $10. I told her that he is under 50 lbs and that on the website it says up to 50 lb dogs are $10. Well, as I mentioned earlier, looking at my bank statement online, she charged me $20.00. I called up and she said that because he was big, she had to charge that. Needless to say, this was a runaround and a very ridiculous experience. I would recommend coming into town and simply getting one of the much cheaper local motel rooms at check in. They look to be all as good as this place but half the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC