My husband and I live in Tyler but we needed a get a way for the weekend and we stayed at here and as soon as we checked in the girls at the desk were awsome they checked us in fast and we were off the the room. The room was very spacey and it felt like home but with out the kids. We went to eat dinner at the hotel's resturant and to our suprise it was Indian food and it was the best. the weather was great to enjoy the meal and the great outdoors. That morning i got to enjoy breakfast out on the patio by the pool most soothing time of my life. Check out was great the front desk was very good and kind.

I am from tyler and do to unfurtunate events couldn't spend the night in a hotel sunday night for valentines, so me and my sweety stayed on the 15th. We called in advance talked to a very nice young lady Named Jenifer and told her our situation, she gave us a special to get our business and told us to talk to samantha, we got there a little later than planned and samantha was leaving, however she stopped went back to the desk when she heard who we were and advised new desk person of discount, he was very nice. I asked for wakeup call and it was achieved to perfection, all in all wonderfull evening and morning.

We had my granddaughters wedding reception in this place. Food horrible and presented poorly. No forks for the wedding cake, tables left dirty all night, not able to aquire more punch that ran out in the first few minutes, vegetable tray dressing not refilled without us asking. All in all the food table looked like a cheap out door party and cost me plenty for nothing.
I hired two bartenders and only had one available. The music system did not work and that ruined the dance, which was to be a big part of the evening.
The staff was not helpful at all and clueless of being good hosts.

This was the rudiest company I have ever dealt with! I had made my reservations online a month in advance. My family and I were going to visit my mother for a week. 2 days before we were to leave for Texas, I recieved a phone call from my Father, that my Grandmother passed away. I called to cancel my reservations, so we could travel to Ohio for the funeral. I called the Ramada Inn in Tyler to cancel our reservations and they refused to cancel and charged my credit card $500.00 for our stay even though I was burying my Grandmother in Ohio. They were merciless and rude. I even called Ramada Corp and they said they were independent from Tyler and could not help. We WILL NEVER stay at any Ramada or affilate of Ramada again. Stay with a Holiday Inn..its your best bet.