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Courtyard Houston The Woodlands – reviews, photos

3.0 of 5
1020 Lake Front Circle, The Woodlands, TX 77380
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Courtyard Houston The Woodlands
Courtyard Houston The Woodlands
Courtyard Houston The Woodlands
Courtyard Houston The Woodlands
Courtyard Houston The Woodlands
Courtyard Houston The Woodlands
Ranked #14 of 16 hotels in The Woodlands
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    2
    4
    7
    4
    2
Date Rating
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Construction, roaches, and jacked up prices.”
2 of 5 stars Reviewed 9 March 2011
1
person found this review helpful

Do not stay here until construction is complete! The second floor walls and floor are covered in drywall spackle and paint that sticks to your shoes. The noise during the day made it impossible to carry on a business teleconference, and the rate was raised $20 above the normal rate just for the conference. It was more expensive than the fancier Marriott conference hotel! The room wasn't cleaned the first day, and I found a roach in my bed the third night, and when checking to make sure it wasn't bedbugs, I found boogers on the bedskirt.

To be fair, the room is generally pretty, the bed is comfortable, and the bathroom is clean. The staff has been polite and friendly, but the hotel should not be gouging rates when it's a complete mess!

  • Stayed March 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rockdoc44 about Courtyard Houston The Woodlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aiken, South Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Could be nice when finished with upgrades, but left a lot to be desired now!”
3 of 5 stars Reviewed 26 February 2011

We are Marriott Gold Rewards members and stay at a lot of Courtyards. We chose this one specifically because of it's location for a recent wedding. We knew there would be construction noise, but often found ourselves greeted by workers coming and going from the elevators. It was rather scary with our small grand-daughter wanting to "push the buttons" to find her almost run over by emerging workers.

We can't say enough about the great customer service! All of the employees went out of their way to make our stay pleasant, even bringing breakfast to the room, since the dining area was out of commission. They also provided a nightly complimentary "happy hour" which helped ease the distaste of the renovation.

The location is great, with easy access to I-45 and the Woodlands Mall, but I would be sure to ask for a room on the backside of the hotel. During one sleepless night, we heard freeway traffic, as well as the delivery trucks (I'm assuming) arriving at the Target on the other side of the street. The back of the hotel backs to the parking lot of the Residence Inn and was much quieter. All in all, this was an OK Courtyard, but I'd probably look elsewhere for the next trip.

  • Stayed February 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MrsThree about Courtyard Houston The Woodlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minnesota
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Great Location-Looking Forward To Renovations”
3 of 5 stars Reviewed 20 October 2010

This hotel is close to great dining and shopping in The Woodlands. Nice easy access to freeway as well. I have never had a problem with the staff and found everyone to be welcoming.
I am looking forward to the renovations! Although rooms and lobby area are usually pretty clean, things are a bit dated. There are a lot of hotel options to choose from in the area and the renovations will help this Courtyard become a top player.
I like this Courtyard because of the location and the price is usually reasonable.

  • Stayed October 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask StephanieRose about Courtyard Houston The Woodlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Senior Contributor
22 reviews 22 reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
“disappointing stay”
2 of 5 stars Reviewed 24 September 2010

I am a frequent business traveler and often stay at Courtyards. I was very disappointed in this one. My room seemed to have a layer of grime in places that are never cleaned (the basics were clean - bed, sink, bath), but the floor was covered in such a thick layer of dirt that my sock bottoms turned black after walking on the carpet. I would not stay here again, until its updated and refurbished.

  • Stayed September 2010, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask trvlgrl99 about Courtyard Houston The Woodlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson Hospitality, Owner at Courtyard Houston The Woodlands, responded to this review
28 September 2010
Thank you for your feedback. I apologize you had a negative experience at our hotel. I would like to assure you that we are taking major steps in improving our hotel and most importantly improving the overall experience for all our guests. We are making many significant changes during our complete renovation, which includes new carpet in all our rooms. We hope that you will decide to give Courtyard Houston The Woodlands another try and check out all the new changes next time you are in The Woodlands area.
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“Do not stay here ! Old and not friendly.”
1 of 5 stars Reviewed 10 March 2010

My husband and I always stay at Courtyards when we travel with my high school swim team. This one was awful. The staff was not friendly, nor helpful. The hotel was old, and the rooms were so SMALL. There have been no upgrades to this hotel like you see in most other Courtyards. In fact, it is hard for me to believe this is even part of the Marriott chain. It even "smelled" old. We stayed out of the hotel as much as possible. Thankfully, the Woodlands offers so much to do and you don't have to be stuck at this nasty place.

  • Stayed February 2010, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask BU82 about Courtyard Houston The Woodlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tharaldson Hospitality, Owner at Courtyard Houston The Woodlands, responded to this review
28 September 2010
Thank you for your feedback on our hotel. We value all guest feedback and use it to evaluate what can be done to improve every guest’s stay at our hotel. We understand your frustrations and are taking action to resolve these issues. We are currently in the middle of a complete interior and exterior renovation to update and improve our hotel. These renovations include new carpet, paint and wall paper in all rooms; a completely redesigned lobby which includes more sitting room for our guests to visit with family, friends or colleagues; and we will also be transforming our restaurant into the new Courtyard Bistro with an option for not only breakfast, but also dinner. We hope that with these improvements you will give the Courtyard Houston The Woodlands another chance next time you are in the area.
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Additional Information about Courtyard Houston The Woodlands

  • Courtyard The Woodlands
  • The Woodlands Marriott
  • The Woodlands Courtyard
Address: 1020 Lake Front Circle, The Woodlands, TX 77380
Price range (per night):* INR7,046 - 13,533

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