I reserved a 1 night stay at this hotel. after checking out at 11:33 AM the next morning and traveling four hours home, I checked my account. They had charged me for two nights and are trying to tell me I stayed two night and that is what my original reservation was for.

They said management would look into it and call me back. Did I get a call back, no. Did I keep calling them, yes. They are still telling me I stayed two nights even though I can provide them with receipts from lunch, gas, etc in route back to Dallas, TX. I don't understand why there system is so flaweed, but as a Marriott Reward member, I'm about to drop them all togther. I travel a lot on business and someone else is about to get my business.

My hope is that they come back and appologize for the misunderstanding, but I have a feeling they will keep fighting me on this one.

I didn't like the location of this hotel, though it's perfectly adequate I guess. Decent workout facility - they didn't cram the equipment into a odd corner like they do at some hotels. Very small bathroom and no fridge in room were my two biggest issues.

Do not stay here until construction is complete! The second floor walls and floor are covered in drywall spackle and paint that sticks to your shoes. The noise during the day made it impossible to carry on a business teleconference, and the rate was raised $20 above the normal rate just for the conference. It was more expensive than the fancier Marriott conference hotel! The room wasn't cleaned the first day, and I found a roach in my bed the third night, and when checking to make sure it wasn't bedbugs, I found boogers on the bedskirt.

To be fair, the room is generally pretty, the bed is comfortable, and the bathroom is clean. The staff has been polite and friendly, but the hotel should not be gouging rates when it's a complete mess!

We are Marriott Gold Rewards members and stay at a lot of Courtyards. We chose this one specifically because of it's location for a recent wedding. We knew there would be construction noise, but often found ourselves greeted by workers coming and going from the elevators. It was rather scary with our small grand-daughter wanting to "push the buttons" to find her almost run over by emerging workers.

We can't say enough about the great customer service! All of the employees went out of their way to make our stay pleasant, even bringing breakfast to the room, since the dining area was out of commission. They also provided a nightly complimentary "happy hour" which helped ease the distaste of the renovation.

The location is great, with easy access to I-45 and the Woodlands Mall, but I would be sure to ask for a room on the backside of the hotel. During one sleepless night, we heard freeway traffic, as well as the delivery trucks (I'm assuming) arriving at the Target on the other side of the street. The back of the hotel backs to the parking lot of the Residence Inn and was much quieter. All in all, this was an OK Courtyard, but I'd probably look elsewhere for the next trip.