I Traveled to Houston on Business and brought my family with me. The Rooms at the Residence Inn are a great place for a family, but not this hotel. Located in the heart of the busy Woodlands, TX area, it's in a great location and literally 2 streets down the way on Six Pines, another Residence Inn exists. I have stayed at both and now I know, why most of the business goes to the one on Six Pines.
This hotel was the 1st Residence Inn in the Woodlands, and because of the influx of business, another Residence Inn was built. This hotel is priced about $30.00 lower than its competitor, but for $130.00 a night, it was NOT worth it.
The entire facility really needs to be renovated. The main lobby area is ok, the outside needs some landscaping. The rooms are old and are in need of minor repairs. Things are rusty, housekeeping is lazy and does not dust. Toilets drip and fans squeal.
The entire staff comes across as not caring, and they operate under a reactive environment, this is the managements fault.
The Residence Inn is known for their free breakfasts and dinners. Their breakfasts are ok, but their dinners are horribly managed. They claim that dinner is served from 6pm to 7:30pm but the main course runs out within 10-15 minutes and others are left eating salad and possibly the side dish. I recall other Residence Inn serving cans of soda and wine, this hotel serves cans of Lite Beer and and watered down lemonade and Koolaide.
Just the other night, 2 policemen entered the hotel and went up to a room. Being a cops kid, whenever I see a police officer, it means trouble, especially in Houston. I am not sure what happened, but that concerned me.
Most of the other travelers around me were families, and very little business travelers and that's because they were all at the Residence Inn on Six Pines.
If I were going to do this trip again with familly, I would try to book a room, at Residence Inn at Six Pines.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC