I went here to inquire on getting a room for a night, as we got really tired traveling from Dallas to Phoenix. Jimmy at the front desk did not want to serve the people before me and he did not want to serve me. He was very curt and unmotivated to help. He claimed he could not find my rewards number and I asked him to call, as I wanted that stay to count towards a travel card. I asked him to call, and he said that if he couldn't find it, corporate could not either. He was very loud with my information, including first middle and last name, as well as address and phone number. This made me uneasy as the lobby was packed with guests. Corporate found it and then the rate went up from what he initially told me. I asked to use the restroom, as I had to go badly and he said "Woman, you can use it when you pay!" I was worried, as there was only one room left for the night, and I had to use the restoom soo bad. I asked for the manager's contact information, and my rewards number because I was going to try a little further down for a hotel. He refused to let me use his pen to write it down on the back of the manager's business card. He became confrontational, saying that he don't know what my problem is. I said he would find out when I talked to his manager. This angered him, and he threw the pen down and said that Best Western does not want customers like me and to never stay at one again.He refused to provide me with my rewards number and told me to leave. I was flabbergasted and said "Excuse me?" That's when he shouted two bad words to me. I turned around, in utter shock and re-entered the doors, and asked him to apologize. That's when he spouted another bad word at me.
I ran for my life, straight into the arms of another nearby hotel who treated me great! I called their Guest Relations, and their General Manager promised a follow up, but she followed up with only my rewards number, and still no apology. I don't like their rewards program enough to be verbally attacked. I travel 1/3 of the year, so its their loss.

Stayed here on the way to Carlsbad Caverns. Good halfway stopping point. Motel was very nice. Large room, clean, and very comfortable. Friendly and helpful staff. Hot breakfast in the morning.

My husband went down for the rattlesnake round up and stayed here two nights. Room was a little small but it was clean and they people were friendly.

There's nothing very fancy here, but this motel is very comfortable and met every need. The staff was very friendly and helpful. There was even an attendant at breakfast who made my Texas-shaped waffle. The room was new, bed and pillows were comfortable, and the bathroom had a granite counter and shower. There was also a very nice flat-screen TV, refrigerator and microwave.

We enjoyed the outdoor pool and hot tub, and the exercise room was also nice.

I also want to compliment whoever decided to put a separate fan control on the air conditioning unit thermostat. The noise from the fan helps drown out outside noise and helps me sleep, and it's very annoying when the thermostat causes the fan to switch on and off all night. This is the first motel where I have seen such a thoughtful design.