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Sun Suites of Stafford – reviews, photos

2.0 of 5
11620 Lebon Lane, Stafford, TX 77477
Hotel amenities
Sun Suites of Stafford
Sun Suites of Stafford
Sun Suites of Stafford
Sun Suites of Stafford
Sun Suites of Stafford
Sun Suites of Stafford
Ranked #14 of 16 hotels in Stafford
3.0 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    3
    0
    1
    0
    7
Date Rating
Stafford, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Service”
5 of 5 stars Reviewed 9 November 2011
1
person found this review helpful

I have been staying at this hotel for 4 months. The entire staff works to make our stay as convenient as possible. The managers, housekeepers, and maintenance personnel are always available and provide top quality service. The office calls when mail or packages arrive, the housekeepers are through and efficient, the maintenance staff provides immediate solutions to any problem. The wireless internet is slow, but it is available! Thanks to the complete staff at this hotel for working so hard to make our stay the best possible.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Patricia M about Sun Suites of Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Sugarland TX General Manager, General Manager at Sun Suites of Stafford, responded to this review
30 November 2011
Dear Guest,

I would like to thank you personally for your review. It is our pleasure to maintain top quality service to all of our guest It is great to hear that all of the staff here is working together as a team. Once again thank you for your review and hope we can still serve you in the future. Greatly appreciate your business.

Sincerely,
Nancy Campos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas, United States
1 review
1 helpful vote 1 helpful vote
“Tarshla Curry Rm 303 Guest”
5 of 5 stars Reviewed 26 October 2011
1
person found this review helpful

I have been living here for two months. The environment is a home away from home. The managers are very professional. The staff is very friendly. The housekeepers are very neat in the way they prepare and keep up with the rooms. The entire facility is awesome. I ve never been to a hotel where things are so relaxing and clean. Thinking about staying longer.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tarshla C about Sun Suites of Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Sugarland TX General Manager, General Manager at Sun Suites of Stafford, responded to this review
3 November 2011
Dear Tarshia Curry,

Thank you for your recent comment regarding your stay.We as a team are working very strong
into making a comfortable stay for every guest. I am happy to know that you enjoy staying here.
But again, thank you for taking the time to share your thoughts concerning our hotel on trip advisor. Looking forward for you to stay longer with us.

Thank you
Nancy Campos
General Manager
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Sugar Land
1 review
“Horrible internet, dirty, loud neighbors”
1 of 5 stars Reviewed 21 September 2011

Stayed here for 2 days in mid-september 2011 and I can safely say this hotel is the worst one I've been to in 20+ years of traveling. The wireless internet is SLOOOWWWWWWWWWW. We're talking 50 kb/s maximum, which means a 4mb MS Word document takes over 5 minutes to download, and Youtube took ~20 minutes per video. The room I was booked was also filthy. It's obvious the housekeeping staff makes no effort whatsoever to clean the rooms. To top it all off, the walls are paper thin so you're subjected to loud neighbors 24/7. If you're in this area and this hotel is the only one available, I'd suggest camping under an overpass on highway 59. It's more comfortable, cleaner, and quieter.

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Sandy207 about Sun Suites of Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Sugarland TX General Manager, General Manager at Sun Suites of Stafford, responded to this review
21 October 2011
Dear ­­­­­­­­­­ Sandy,

Thank you for your recent comments regarding your stay with us. I would like to first and foremost apologize for the housekeeping of your room. I will forward your comments to our housekeeping manager so that we may address these issues and work to correct them. We also apologize for these lapses in internet service to you. There have been some issues with the internet provider which we have been working on resolving. . I sincerely apologize and hope that you will give us another chance when returning back to Stafford.



Sincerely,

Nancy, General Manager
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Oklahoma City, Oklahoma
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Worse than Russian Hotels”
1 of 5 stars Reviewed 30 August 2011

I have been in hotels around the world, but this was the worst! The free internet was non-existant, the room was filthy and the bed was crawling with bugs. The sheets were so old you could see through them. The non-smoking room had obviously been smoked in many times and it reeked. The countertops had been painted and there was water damage in the bath and kitchen. Only half the outlets worked. The staff was not too happy to see us or help us and I feel it was a racial thing. I would never EVER stay here again!

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask AirForceWife24 about Sun Suites of Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun Suites Sugarland TX General Manager, General Manager at Sun Suites of Stafford, responded to this review
21 October 2011
Dear Airforcew,

Thank you for your time to review our hotel on trip advisor. I first of all would like to apologize for the issues that you encounter with in your room. I am working on making sure that all of the procedures are being followed as to making our guest satisfied. I have recently taken over as General Manager, and would like to accommodate you in the future. Please feel free to contact the hotel directly and ask for me. Thank you for your business.


Sincerely,
Nancy Campos
General Manager
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St. Thomas
1 review
“Never Again!!!!!!!!!!!!!!!!!!!!”
1 of 5 stars Reviewed 18 August 2011

The room appeared clean until further inspection revealed: Open Magnum condom wrapper under the bed, nasty ring around the bathroom sink, our stay was from Tues - Sun they claimed they clean every 7 days. Nonsense! We had to request someone to clean the room and the job still was not done properly. I would not recommend anyone to these suites.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask moni_mac56 about Sun Suites of Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sun Suites of Stafford

11620 Lebon Lane, Stafford, TX 77477
Price range (per night):* INR2,946 - 3,891

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