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Pearl South Padre – reviews, photos

3.5 of 5
310 Padre Boulevard, South Padre Island, TX 78597 (Formerly Sheraton South Padre Island Beach Hotel)
Hotel amenities
Pearl South Padre
Pearl South Padre
Pearl South Padre
Pearl South Padre
Pearl South Padre
Pearl South Padre
3.5 of 5 stars 127 Reviews
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127 reviews from our community

    Trip type
Traveller rating
    41
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    15
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Date Rating
Fishkill NY
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Great staff, good food, great views of sunrises.”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

We arrived just after Christmas and found the staff to be very helpful and would greet us arriving and leaving the hotel all day and night. The rooms were clean and decent sized with a balcony that overlooked the pool area and the beach. Since it seemed to be off season we pretty much had the place to ourselves but as the week went it did get a bit busier and the weather warmer each day. Our room included breakfast each day and everything was fresh and cooked to order. Good location for walking on the beach and to some nearby shops and restaurants but we did have a rental car to explore more of the area.
The only negative was the hot water was not always hot but by mid-week it was much more consistent.

Room Tip: We were on the west side of the building - fabulous for watching the sunrise from the balcony.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PearlSouthPadre, E-Commerce Manager at Pearl South Padre, responded to this review
3 February 2012
Thank you for your review of the Pearl South Padre. We appreciate you spending your holidays with us and hope that you can make it a yearly tradition. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
9 helpful votes 9 helpful votes
“Look Elsewhere!! Overpriced and terrible hotel.”
1 of 5 stars Reviewed 4 January 2012
9
people found this review helpful

*** This is the only review I have ever left for any hotel or restaurant in my life. My wife and I take several trip every year and have never experienced anything close to our stay at the Pearl***

My family decided to head out for Thanksgiving so we booked a room for 3 nights at the Pearl beginning Thanksgiving day. Our room contained (2) full size beds and included breakfast vouchers for 2 each morning The first night I woke up and I saw several roaches crawling around the room and bathroom. I decided not to wake my wife and daughter up but headed downstairs early in the morning to switch rooms. The staff was apologetic and offered to upgrade our room to a small suite with a king size bed and sleeper sofa. Later that afternoon I pulled the covers back to lay down and noticed blood on the sheets. It wasn't a lot of blood (about the size of a quarter - it wasn't fresh as you could tell the sheets had been washed) but was disgusting. After speaking to the manager, staff was sent up to change the bedding immediately and we were given a free night at the hotel. The next morning my wife and daughter went to eat at the Beachside Bar & Grille (I was under the weather) and were accused of stealing our breakfast the previous day. My wife was told that we had to have taken our voucher and not paid our tab for our daughters breakfast as the voucher only covered two meals and the signed receipt was missing. My wife (after calling me) told them we had our copy of the receipt and that there was some kind of mistake. The staff refused to believe her. The next morning when our bill arrived under our door, the breakfast for our first morning was billed to our room with the tip I left. We took the bill downstairs and showed the staff that accused my wife at the Beachside Bar & Grille and she apologized and summoned the manager. We were then given a free breakfast for our troubles. I never asked for any upgrades or free nights or meals but they were given immediately when a problem came up. We would have much rather paid for what we booked and had a great stay.

Pros:
Nice beach
Good location

Cons:
Blood
Roaches
Staff attitudes
Severely outdated rooms (wall thermostat and phone didn't even work)
Pool cleanliness

My wife and I did look for reviews on this property and did find many negative ones on the web prior to booking. We only booked at the Pearl because a college basketball tournament completely filled the Hilton Garden on the island. Shame on us!

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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PearlSouthPadre, E-Commerce Manager at Pearl South Padre, responded to this review
10 January 2012
Thank you for your review of your stay with us. We apologize that your stay did not live up to either your expectations or the expectations we set for ourselves. We are constantly striving to increase our guest experience and apologize that we did not meet those standards in your case. We hope that if you return to South Padre you are able to stay with us again to see this is not the typical experience. Thank you and safe travels.
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Iowa City, IA
Senior Contributor
37 reviews 37 reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
“Great staff, nice location.”
3 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

The staff is warm, friendly and willing to make good recommendations for dining out. The rooms are ok; we had a deluxe room, which I would assume is an upgrade, but the only thing added was a small couch. The rooms are on the small side, but there is a balcony with a great view. The door had a huge gap on the bottom, so we could hear the hallway noise clearly. The floors are tiled, I prefer carpet, but Im guessing that is because of the sand.

We had Christmas buffet in the restaurant downstairs and it was not good. Our reservation was late in the day and by this time the staff had lost interest and we were ignored. The food was average at best, typical reheated, processed fair you get at a low end casino. My husband likes thaw and serve cheesecake so he was happy with dessert. This buffet was way overpriced. We didn't try it for just a meal, so can't write about non-buffet meals.

The hotel has great beach access and close to the bridge. Dirty Al had great blackened fish tacos.

Room Tip: The higher the better.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PearlSouthPadre, E-Commerce Manager at Pearl South Padre, responded to this review
10 January 2012
Thank you for your review, and we are glad to hear you had an overall great stay. We appreciate the comments about the staff as that is what truly sets us apart from the other others here on South Padre Island. We appreciate your time and hope to see you again soon.
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Stillwater, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not bad for the price!”
4 of 5 stars Reviewed 30 December 2011

This is an older hotel but clean with a gift shop and resturaunt/bar.
We did not get to visit the pool since it was too cold but it looked nice. The beds and pillows were very comfortable and everything was clean. We had a nice view of both sides of the island/ocean so we thought that this hotel was in a good location.

Room Tip: Go higher up on floors.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask barbra a about Pearl South Padre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PearlSouthPadre, E-Commerce Manager at Pearl South Padre, responded to this review
10 January 2012
Thank you for your review. We appreciate your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
“The views are breathtaking.”
4 of 5 stars Reviewed 27 December 2011

We received a great deal on the price since we came in the off season. The beds are extremely comfortable and the views are great. Considering that its a hotel right on the Gulf of Mexico, its looks really good. We would definitely stay again when its warmer...

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Pearl South Padre

  • South Padre Island Sheraton
  • Sheraton South Padre Island
Address: 310 Padre Boulevard, South Padre Island, TX 78597 (Formerly Sheraton South Padre Island Beach Hotel)
Price range (per night):* INR8,393 - 16,674

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