I booked 2 rooms and was given a conf. #, when I called back to verify the room bec. my credit card had not posted the transaction, I was told by a rude woman with a heavy accent that I did not have the rooms bec. the FRIENDLY woman who booked my res. didn't know what she was doing. They had no rooms left she said bec. they booked a 40 room wedding party. When I told her it wasn't my problem that the employee booked this in error and I still deserved to have my rooms, she rudely informed that it didn't matter that I was given a conf. #, I had no room and she hung up on me. A hotel employee hung up on a customer!!! America and Texas, we don't have to take this!!! This may be the way it works in a foreign country, but it shouldn't be this way in Seguin Texas. Non one offered to try to find me similar accommodations. The woman also stated that my home number was called and a message left informing me that I did not have a room, I received no call or message.

Take my word, do not book at Alamo Country Inn and Suites!!!