Upon check in, the girl behind the desk was friendly. She gave me my room key and we gathered our luggage and headed to our room only to find it was still being cleaned. The cleaning girl did not speak any English and when she finished cleaning, just walked out without letting us that the room was ready (we were standing right next to the door). No acknowledgement whatsoever. She didn't have her cleaning cart with her and she just walked down and went into another room. We took our things into the room and noticed no remote for the TV. I returned to the front desk and the girl said the cleaning lady has the remote. I hunted down the cleaning girl and said "Do you have the remote?" and motioned like I was using a remote control. She just stared at me and shook her head. Fortunately, a gentleman (I assume the owner) was walking by and he yelled out that he would get it, which he did.
Everything in the main room was nice. Comfy bed, clean carpet....it was a thumbs up. But the bathroom was a different story. The door was misaligned and would not close at all! Paint was chipped off most of the doorway, bad grout job (sort of unpleasant too look at when you are doing your business~) and the toilet seat was very loose.
We checked out the next day and about 15 miles down the road my husband realized he had forgotten something in the room. I called the front desk and she said to come back and get it, that she would make sure the maid did not enter until we returned. This was a different lady and was very nice as well.
Since there is only one other motel in the San Augustine area, I suppose this room wasn't too bad. My main thing is that the bed is clean and comfy and ours was. Aside from the yucky bathroom and a maid who didn't speak English when we needed assistance, this isn't too bad of a place to stay. Saying that.....they do charge WAY too much for the very few amenities provided. No coffee in the room and no "Free High Speed Internet" in the room (as advertised).
There is a Mexican food restaurant adjacent to the hotel. The food was decent and they did offer "Free Margaritas", which was great! We ate breakfast down the road a bit at Mary Kay's Diner. It to was decent. Very nice waitstaff.
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