I am torn on this review because we are Honor reward customers and my husband travels a lot and usually stays in a Hampton hotel or one of the Hilton properties and we have always had a good experience. So when we had to book a room in San Angelo I booked the Hampton without a second thought. Upon arriving it was nice on the outside and entering the lobby though cramped and small it was updated to the usual Hampton style. The staff was incredibly friendly, helpful, and accommodating, the hotel was very clean and the indoor pool and hot tub were very nice and well maintained. But then we got to our room, though clean with the Hampton Inn white down comforter and sheets that is where the Hampton Inn quality ended. The room was small and outdated with early 90 style wood furniture, a big box T.V., and a small refrigerator crammed up against the wall right next to the bed, obviously an old hotel turned into an Hampton. The A/C unit in the wall made an awful racket causing me to have to put a pillow over my head just so I could sleep through the noise. The A/C unit must of been bottom of the line because it didn't even have a ON option so that when the compressor kicked off the fan would still run drowning out the usual hotel noise which is a must for me. You had the option of heating, cooling, or running the fan but not together. And forget about the usual thermostat on the wall, this late 90's room didn't offer that. We were not impressed at all and actually thought about leaving when the A/C started the horrible racket. But it was late and the kids were tired so we decided we would just let our dissatisfaction known in the morning. However the staff was so nice we couldn't bring ourselves to complain, so I leave you with this review so you can make your own decision. For the price I honestly would not stay there again but would stay at the new Holiday Inn up the road. However the service was outstanding and it was very clean which are both very important to me and would consider staying there for just those very two reasons if we had too. Hope this review helps you and maybe someday soon they will update their rooms to match the rest of the hotel.
- San Angelo Hampton Inn
