We were passing through Denton/Roanoke on our way to the San Antonio area, and decided to stop for the night at the Comfort Suites. The hotel is a little hard to find, since once you get off the Interstate there are no signs to tell you where to go. Luckily, we drove far enough to see the hotel and stop.
On the positive side...
The hotel is new, clean, quiet, and well decorated. The rooms (all were "suites" -- two beds and a sofa) were large and well appointed. Note: If you're hungy, order a pizza from (I believe) Mr. Jims's. We got the garlic butter crust meaty pizza, and it was delicious and delivered quickly on a Saturday night. The outside pool is of average size for a small hotel, but it was clean and heated, as was the jacuzzi.
Now, for the downside...
When we cam back to our third-floor room to change after swimming, my son, who was sitting on the floor, was bitten twice by ants. We didn't think much about it at the time, thinking that maybe they came with us somehow. However, during dinner our kids dropped a few cracker crumbs on the floor. Within a few minutes, my son noticed that several of the crumbs were moving...
We did some looking around the room, and discovered that there were dozens, if not hundreds, of ants in the room, including at least a dozen in one of the beds. I went down to the front desk to let the hotel staff know, they quickly moved us to another room, but at no time did they apologize for the inconvienence.
At bedtime, I pulled out the sofa bed for my daughter to sleep on, and found that there were no sheets on it. My wife called down to the front desk to have sheets sent up, but since they hotel was understaffed (the girl there was the only employee present), she could not bring them up -- I had to go down and get them from her. After getting the sheets and returning to the room, I discovered that I had only been given one sheet and a bedspread. I went down again to get a top sheet and blanket, and was given a sheet and another bedspread -- apparently they had no blankets to spare.
Once the morning came, we went down to breakfast, only to find that the food was nearly all gone, the bananas were as green as Kermit the Frog, every table was dirty, and there was no staff there. I went into the supply room myself to at least get cups for juice and milk, and on the way out passed the person taking care of the breakfast room (who was also working the front desk and couldn't spend much time taking care of food). She then brought out some food, but quickly returned to the front desk without cleaning any tables. We quickly ate what food we could and returned to our room to get our bags and leave.
- Comfort Suites Roanoke
- Roanoke Comfort Suites
