I recently stayed at Richardson Extended Stay, formerly Hawthorne Suites. This place is in dire need of repairs and cleaning. Beware. I checked in this past week and immediately found a totally dilipated hotel that was dirty upon arrival. To put it nicely, the bathrooms were not clean. The furniture is worn and the appliances are at least 25 years old. The first room was invested with bugs. Live and dead. I spoke to housekeeping the following morning about the bugs on the floor, she picked up the bugs on the floor and put them in a plastic bag. Did not vaccum. I switched rooms, which seemed to be better but the fun just started to begin. I contacted the front desk regarding a slow drain in the bathroom. They said they would take care of it in the morning. Went back to the room around lunch time. The work was not yet started. I came back around 5:30pm and found that my door was left wide open after maintenance repaired the plugged drain. I immediately went to the front desk to complain and the clerk stated "it wasn't open that long." I had a laptop and all of my personal belongings in the room at that time. The following morning, I awoke to several live bugs on the floor next to my bed. I put a bug in a glass and brought it to the front desk. I took pictures of the other bugs. I asked for a manager to contact me that day and had no success. I could go on and on about what a total disappointment this hotel is. I am here on business with several working professionals and needless to say, we couldn't wait to get out of this hotel. The hotel lets animals stay in the rooms and the barking is intolerable. Beware.
- Hawthorn Suites Richardson
- Richardson Hawthorn Suites
