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Hawthorn Suites Dallas Richardson – reviews, photos

2.5 of 5
250 Municipal Drive, Richardson, TX 75080
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Hawthorn Suites Dallas Richardson
Hawthorn Suites Dallas Richardson
Hawthorn Suites Dallas Richardson
Hawthorn Suites Dallas Richardson
Hawthorn Suites Dallas Richardson
Hawthorn Suites Dallas Richardson
Ranked #13 of 19 hotels in Richardson
3.0 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    3
    3
    4
    3
    6
Date Rating
Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Beware. This hotel is in dire need of repairs,updates and cleaning.”
1 of 5 stars Reviewed 17 September 2010
1
person found this review helpful

I recently stayed at Richardson Extended Stay, formerly Hawthorne Suites. This place is in dire need of repairs and cleaning. Beware. I checked in this past week and immediately found a totally dilipated hotel that was dirty upon arrival. To put it nicely, the bathrooms were not clean. The furniture is worn and the appliances are at least 25 years old. The first room was invested with bugs. Live and dead. I spoke to housekeeping the following morning about the bugs on the floor, she picked up the bugs on the floor and put them in a plastic bag. Did not vaccum. I switched rooms, which seemed to be better but the fun just started to begin. I contacted the front desk regarding a slow drain in the bathroom. They said they would take care of it in the morning. Went back to the room around lunch time. The work was not yet started. I came back around 5:30pm and found that my door was left wide open after maintenance repaired the plugged drain. I immediately went to the front desk to complain and the clerk stated "it wasn't open that long." I had a laptop and all of my personal belongings in the room at that time. The following morning, I awoke to several live bugs on the floor next to my bed. I put a bug in a glass and brought it to the front desk. I took pictures of the other bugs. I asked for a manager to contact me that day and had no success. I could go on and on about what a total disappointment this hotel is. I am here on business with several working professionals and needless to say, we couldn't wait to get out of this hotel. The hotel lets animals stay in the rooms and the barking is intolerable. Beware.

  • Stayed September 2010, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
twinplets
1 review
“Needs Updating”
3 of 5 stars Reviewed 8 November 2009

My husband and I stayed for a month at this Hawthorne Suites back in 1996 when we relocated to the Dallas area. We thought it was a great place. We since moved away and were returning to the area, so we decided to stay here again during our house hunting trip. The property hasn't been updated in all the years and it shows. The furniture is the same and is showing wear and tear. The bathrooms are really in need of an update. If they would put some money back into the rooms, it could be nice again. They offer a great breakfast and happy hour.

  • Stayed June 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Titonka, Iowa
Reviewer
5 reviews 5 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Great Service”
4 of 5 stars Reviewed 12 July 2009

My husband and myself stayed at this hotel for a week and thought it was a great value for what they offered. We had a one bedroom suite with full kitchen. The furniture could be updated but everything was very clean and the bed was very comfortable.
Very nice pool and hot tub.
They had a free hot breakfast and every evening had a meal and free drinks.
There was a shuttle that would take you anywhere within 10 miles.
My only complaint would be the fitness center needed more machines.

  • Stayed July 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask minniel about Hawthorn Suites Dallas Richardson
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Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Worn out, ratty and smelled like a wet dog”
3 of 5 stars Reviewed 1 March 2009

Negatives: Room 215 does not have new furniture and furnishings. Must have been designated as a room that allows pets as it smelled like dog. The remodel was poorly done. Looks like they painted over problems instead of fixing them. The couch looked moth eaten and had holes in the upholstery.

Positives: Nice to have full kitchen, very quiet, nice patio, and the bed was comfortable. The staff was very nice and it was not their fault the place was run down. I did not eat the breakfast they provided but it would have been included in the price.

  • Stayed February 2009, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask maclin380 about Hawthorn Suites Dallas Richardson
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Garland, TX
1 review
1 helpful vote 1 helpful vote
“Updated property”
5 of 5 stars Reviewed 31 December 2008
1
person found this review helpful

I read several reviews about this property on this site before I stayed there. There may have been problems with rooms in the past, but that seems to have been taken care of. The furniture in my 2 BR loft suite was brand new and quite comfortable. The appliances also seemed brand new. The room was very spacious and clean. They only thing that didn't appear new was a night stand downstairs.

  • Liked — 2 BR areas with separate thermostats
  • Disliked — trying to find which switch operated certain lights
  • Stayed December 2008, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Hawthorn Suites Dallas Richardson

  • Hawthorn Suites Richardson
  • Richardson Hawthorn Suites
Address: 250 Municipal Drive, Richardson, TX 75080
Price range (per night):* INR4,280 - 6,836

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