!! I wished I had just spent the $20 more a night and stayed at bay tree condo which the rooms are bigger and not broken. I had to plan this trip last minute so I completely forgot to check the reviews. All the reviews are true and worse.The staff is rude and would only give you one towel each, like anyone would want to steal one of thier cheap, paper thin, small bath towels. The plumbing in the shower was barely holding on with one screw. Rotten wood on bath room door has a huge hole in it. Becareful in the shower or bring a slip mat or you will fall down. The pool was ok but don't use the side steps to get in or out the step is broken and jagged and you will get cut. If your looking for a quiet get away don't go here the walls are paper thin we could here loud music,fighting, slaming doors all night! At least till 3am that's when we fell asleep. The air doesn't keep the room cool and we had it set at 60* all day and night. Most importantly don't trust the pictures of the pool or rooms they are not even close. Save yourself some misery and do not stay here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 August 2011
Greetings, I am so very sorry to see that you did not enjoy your stay I have looked into the issues that you described and have resolved them all. I could not find the issue with the pool though, and very concerned for the safety of my guests so I asked a pool company to look into the issue that you described and they could not find the jagged edge that you described. I hope that you return, and give us the opportunity to show you the true meaning of customer service.
Thank You
Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC