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Super 8 Motel Plano / Dallas – reviews, photos

2.0 of 5
1704 N. Central Expressway, Highway 75 to 15th St Exit, Plano, TX 75074
Hotel amenities
Super 8 Motel Plano / Dallas
Super 8 Motel Plano / Dallas
Super 8 Motel Plano / Dallas
Super 8 Motel Plano / Dallas
Super 8 Motel Plano / Dallas
Super 8 Motel Plano / Dallas
Ranked #32 of 34 hotels in Plano
3.0 of 5 stars 8 Reviews
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8 reviews from our community

    Trip type
Traveller rating
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    1
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Date Rating
tulsa
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
“rating of hotel”
4 of 5 stars Reviewed 3 October 2011

We have stayed there the last 7 years for the oklahoma, texas football game, although the breakfast can be improved,, We have always found the staff to be very courteous and congenial, as well as helpful and the rooms clean,, other negative reports on here are from people i think just to create a stir,,, I have been in customer service field for 30 years and applaud their effort to accommodate.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask pete k about Super 8 Motel Plano / Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny Ismail, Manager at Super 8 Motel Plano / Dallas, responded to this review
31 October 2011
Thank you for your positive input towards our hotel! You have no idea how good it feels right now when we read about your appreciation regarding our service here... We are very thankful!

I remember you from the past years, and it has been an ABSOLUTE pleasure serving you and your family. We hope that we may continue to reflect this towards all of our guests... Now and in the future!

Thank you so very much!

Sonny Ismail
Super 8 Plano, Texas
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Paris, Texas
1 review
“Exceptionally good Super 8”
4 of 5 stars Reviewed 9 March 2011

This hotel is well located. I didn't feel well and decided to stay overnight. I was able to check in at 2pm. Service was quick, friendly. This is not a new hotel but everything had been fixed up and is clean. The best part was the bed! This is the best matteress I've slept on in a hotel other than one of the upper-scale hotels (Westin, etc.). Very quiet, also. I didn't try the breakfast....was sleeping in, in the great bed. There is a Denny's just down the street, and many restaurants in this area. I will definitely go back, especially at $54 for a king room.

  • Stayed February 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Warmnote about Super 8 Motel Plano / Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny Ismail, Manager at Super 8 Motel Plano / Dallas, responded to this review
13 March 2011
Thank you so very much for your positive review! It truly lets us know that we are helping our guests reach their level of satisfaction.

Thank you again for the encouraging words, and we hope to see you back at our hotel in the very near future!

Sonny
Super 8 Plano Manager
(972) 423-8300
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Dandridge, Tennessee
1 review
“what a dump and a crook”
1 of 5 stars Reviewed 16 August 2010

This hotel operator is a crook, He does not care, advertises one price and charges you more when you get there, rooms stink, they are dirty and ran down. When I seen the room i told him I would not stay and give me back my moneyback that I just paid him 5 minutes earlier, he told me no I would have to contest on my credit card, I was told if i dont like it leave.

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask fireapparatus about Super 8 Motel Plano / Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny Ismail, Manager at Super 8 Motel Plano / Dallas, responded to this review
1 December 2010
Hello there,

My name is Sonny, and I would most importantly like to apologize for this negative experience which you had to endure through. I have no idea who you had dealt with, and I agree, that this is not how we should've treated you. As our guest, you have our every respect, and if we can't satisfy you, then you have every right to be disappointed. I have not dealt with you before, and I wish I had the opportunity to correct the situtation. We try our absolute best to be as reasonable with the pricing as possible, especially since we would really like to earn you business for the long run. I'm sorry that you were quoted a higher price than expected. We are very flexible in our pricing, and it brings me great regret that we did not correct the misunderstanding before you left our hotel. I hope you can give us another opportunity to serve you again, and I promise that I will make it up to you on the price, value, and service of our hotel. If you are still not satisfied, then I would be more than happy to correct the issue, or even offer a full refund to you. Sorry again, and I hope that you can forgive us for the negative experience that have we caused you with.

Sonny (972) 423-8300
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“Worse hotel ever!!!!!!!!!!!!!!”
1 of 5 stars Reviewed 16 June 2010

We had traveled 8 and half hours to get to plano and it was I think 2 am in the morning when we arrived at the hotel. I went in and asked how much the rooms go for and he said 69.99 a night for a king non smoking. I went outside to tell my husband who was waiting in the car the rate and the clerk came outside and ask how much I was willing to pay. I went back inside and he told me that the best he could do was 65.00 so tired already I agreed. I gave him 65.00 cash first mistake. He told me it was going to be 73.50, so I gave 80 cash second mistake. Well he gives the keys and 5.50 change I had to ask for a receipt and I looked at it not looking a the price but at the room details. It was a queen and smoking. Tired like I was grateful for the discount and got my bags out of the car and went to the room. Well in the morning my husband looks at the receipt and he asked me how much the rooms was I said 73 something. He said the room was only 63 with tax and everyhting. I was hot so went to the front desk and told them what happened and they told they would get a hold of the night clerk and get back to me. Well I call back and talk to the manger sunny or sammy not sure and he tells me he doesn't know to who to believe and never got a refund. So DON'T STAY AT THIS HOTEL!!!!!

  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dedeeti about Super 8 Motel Plano / Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny Ismail, Manager at Super 8 Motel Plano / Dallas, responded to this review
1 December 2010
Hello there,

My name is Sonny, and I'm the manager who you spoke with. First of all, I sincerely apologize for this dilemma that we made you go through. As you know, I have already reimbursed you with the check covering the total difference that we had overcharged you with, and I had confirmed with you over the phone if you had recieved the check, and you had agreed that you received it. Above all, I would like to take the blame for this misunderstanding. It is my responsibility to manage this situation with the result of satisfiying you as our invaluable guest. Thank you, and sorry again for our mistake.

Sonny
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Plano, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beyond Rude Owner/Manager”
1 of 5 stars Reviewed 14 June 2009

We had the "audacity" to take our breakfast back to our room this morning (Which Super 8 corporate informed me later was perfectly acceptable). An employee stopped me, screamed at me that it wasn't allowed (you would think at $65 a night for that crappy hotel they could surely vacuum up crumbs), screamed at me that I was "shoplifting" and threatened to call the police. Then he PHYSICALLY TOOK AWAY one plate of the breakfast for my family (note that I wasn't hogging - I had 4 bowls of cereal and 4 small cupcakes for 4 people).I was also comforted by him informing me that "People like me are the reason we have problems with roaches" Nice. I told him that I wanted to speak to the manager and he said he is the manager and in fact the owner. So I told him that I would call Super 8 and he said go ahead -- he doesn't work for them they work for him.

I am not the kind of person who gets into altercations with people - I can count on 1hand the amount of arguments I have had with people so I was shocked at his behavior. It was the kind of thing I expect from a 3 year old.

Prior to this incident I heard him screaming on the phone to an employee something about her having to put her work first not her family and she better come in which I also thought was inappropriate to hear as I was walking past the front desk. A hotel stay is supposed to be relaxing. You aren't supposed to have to listen to their problems. And the poor girl who works for him!

  • Stayed June 2009, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask becky0480 about Super 8 Motel Plano / Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonny Ismail, Manager at Super 8 Motel Plano / Dallas, responded to this review
8 December 2010
Hello there,

I really don't know how I can apologize enough to you for what our hotel had caused you to go through. It is simply, unacceptable. It brings me great pain to have read your review, but we deserve it since we did this to you. We have changed our standards, and we do allow our guests to take breakfast to their rooms. It is extemely incorrect for our hotel staff to force you away from your freedom as a guest. I still cannot find enough words to tell you how sorry every one of our staff members, including myself, are for this nonsense that we caused you to endure through. I will make sure that none of our guest go through this horrible experience ever again. I am the new manager at this hotel, and I really hope that you may give us another opportunity to serve you again. Afterall, we as a hotel and a business are nothing without our guests. Again, I am so sorry for hearing that you went through all this. I am extremely regretful, and I really hope that you will grace me with an opportunity to make it up to you one day.

Please contact me directly at the hotel if you'd like to get in touch with me. I am here for you and all of our guest.

Sonny / Super 8 Plano Manager
(972) 423-8300
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Additional Information about Super 8 Motel Plano / Dallas

  • Super 8 Plano
  • Super Eight Plano
  • Plano Super Eight
  • Plano Super 8
Address: 1704 N. Central Expressway, Highway 75 to 15th St Exit, Plano, TX 75074
Price range (per night):* INR2,516 - 3,523

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