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Comfort Inn North Richland Hills – reviews, photos

2.0 of 5
5151 Thaxton Parkway, North Richland Hills, TX 76180 (Formerly Benison Inn)
Hotel amenities
Comfort Inn North Richland Hills
Comfort Inn North Richland Hills
Comfort Inn North Richland Hills
Comfort Inn North Richland Hills
Comfort Inn North Richland Hills
Comfort Inn North Richland Hills
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5 traveller photos
Ranked #3 of 6 hotels in North Richland Hills
3.5 of 5 stars 2 Reviews
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2 reviews from our community

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Selma, North Carolina
1 review
“Comfort Inns are NOW terrible customer service!!!!”
1 of 5 stars Reviewed 11 July 2010

Do not tarvel much, but when we ever did we always tried to stay at a Comfort Inn or affil. hotel. Wife's brother had a stroke and we waited until he stabilized to travel to Texas. Booked Comfort Inn closest to his home. This was neither a busines or leisure trip but emergency travel. As departure date came closer, we tried to cancell the North Richland Hills Comfort Inn and get a Comfort Inn closer to Southwestern Medical Ceneter. NO help or cooperation from Comfort Inn or Customer Service. Had to stay the night at North Richland before moving to a closer Comfort Inn. We returned to North Carolina after five days and in June my borther-in-law passed away. While I am/was a "Choice Privileges Rewards Program" member. I/we will NEVER stay at a Comfort Inn, Clarion, Sleep Inn, Quality Inn and/or Comfort Suites again. Now that we are retired and travel more, this was one valuable lesson. Comfort Inn service sure did change or the worse!!!!!!

  • Stayed April 2010, travelled as a couple
    • 1 of 5 stars Service
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Ask vonessr about Comfort Inn North Richland Hills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortInnNRH, Manager at Comfort Inn North Richland Hills, responded to this review
23 November 2010
Selma, First of all i'm sorry to hear you brother in-law passed way. I'm not sure what information was given to in regards to the cancellation policy. The room could of been canceled any time up to 4pm the day of arrival! Every hotel has own policy.
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Denver Co
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“This is a great hotel for price”
5 of 5 stars Reviewed 30 November 2009
1
person found this review helpful

My wife and I spent Thanksgiving Holiday in the metro-plex for Thanksgiving we stayed at the Comfort Inn in NRH. Unlike the other review that is on this hotel we had a very pleasent stay. The rooms are very roomy and our room was very clean. We had everything you would expect from a Comfort Inn. I travel a lot and stay at all types of hotels I just stayed at the Best Western down the road and payed a lot more and the stay was really bad. The only bad thing about the Comfort Inn was it is a little hard to find it is off the highway behind a restaurant needs more signage. The breakfast was fresh and plenty and the housekeepers cleaned our room daily spotless. Dave on the front desk was very friendly and answered all my questions I ask him about the area and the mall down the street. I would tell anyone looking for a nice clean up to date room this is the place to stay when in the area as good if not better than the Best Western, Hampton, Motel 6, Super 8 and the new Comfort Suites at NE Mall. All in all great motel great stay.

  • Stayed November 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Hotelman63 about Comfort Inn North Richland Hills
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kristina Gildersleeve, Public Relations Manager at Comfort Inn North Richland Hills, responded to this review
21 December 2009
Dear guest.
We here at the comfort inn north richland hills appreciate your comments.We are glad to see that your stay with us was pleasent and accomidating.We look forward to your next visit with us and again we would like to thank you for choosing the comfort inn north richland hills.
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Additional Information about Comfort Inn North Richland Hills

5151 Thaxton Parkway, North Richland Hills, TX 76180 (Formerly Benison Inn)
Price range (per night):* INR3,747 - 3,747

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Comfort Inn North Richland Hills
5151 Thaxton Parkway
North Richland Hills, TX 76180
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“Comfort Inn” Expedia.com
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