When we checked in the a/c wasn't on so the room was extremely hot, the refregerator was unplug, remote was held together with electrical tape which made it very sticky, the smoke alarm was dangling from the wall, it had a smell to it, and was very filthy. When we got in the room we turn on the a/c and even after leaving for a few hours came back and the room was still hot and after having it run all night the room never cooled down. Next day notice we had some items stoled from the truck asked the front desk for the security tape and they tryed to kick me out of the lobby finally got tired of there B.S. went back to the shack to call police about theft no phone book called front office they said call 911 told them there wasnt a murder needed non emergincy number did not even know it.(never received a copy of tape) for my insurance. The pool was green and the hot tub was hot from the sun (no water in it )there was no shade cover to sit by the pond(pool).Had to beg for a towel only gave three for four people. Told front desk about the theft, and all other complaints after an hour or more the manager came to our room check the a/c but didn't fix it or give another room and said he didn't see anything else wrong with the room. No type of assistance was made from them or no appoligies.When we left the hobo shack we were feeling really dirty from the room had to take a shower as soon as we got home.
- Rodeway Inn New Braunfels
