So, when we arrived the taxi driver hadn't heard of it, although once reading our confirmation again, we had relised that we hadn't asked to be taken to the correct place. On arrival, the staff at reception were very pleasant and helpful. After quite a trek to our room, we were suprised after reading other reviews on here that the room had been newly refurbished. New kitchen and bathroom installed and it had been re-painted.

As for walking to the apartments, if you do not like walking far distances this place isn't for you. Although, never once did we need to take a taxi home, and managed to climb the hill with the shopping we had bought.

There isn't a good sized supermarket close to the complex but a 10 min walk away is an Asda sized superstore, where you can pick up everything.

The complex is also residential, therefore doesn't provide entertainment but bars and pubs are not far away for entertaiment. Due to most of the residents working, the pool area was very quiet.

If you are just looking for a place to stay, this is the place for you. If you are looking for a central area that is hustling and bustling with lots of activities, its far from it. After being to Tenerife around 14 times before, this would be a highly ranked place, as I have seen a lot worse.

If you don’t want to ruin your holiday don’t even get close to this place and don’t trust the reviews giving them 4 or 5 points. They must be written by their employees. It’s impossible to stay there and be satisfied.

We stayed there for only one night (for the rest of the holiday we found a real place to stay) and it was horrible. A stinky place: old furniture, broken doors, dirty bed linen, bad smell, dirty closet, etc. TV with no remote control (need to pay a fee for one) and impossible to use without it because it was broken and could not change the channel.

We made the reservation 6-7 months in advance (for two families) but when we arrived they gave us two apartments in two opposite corners of the club. We would need a car to go from one apartment to the other. Our reservation was actually for the Regency Club, but they told us that there are no available rooms there.

There is also one person, PAUL I think is his name, who told us that it’s not his fault and he can’t do anything to solve the problems. I understood that the fault it’s mine because I went there. Any of my requests had the same answer: it’s impossible.

As a recommendation, as I told you before: STAY AWAY!
Don’t miss the pictures attached.

My sister and I stayed in a friends apartment which was lovely. The complex has a small reception were you can buy a toastie or the usual water etc, I wanted a can of tonic which would have cost me 46 cents in the town but they wanted over 1 euro, needless to say I didnt buy it. The are two boards up of do's and dont's, one in English the other Spanish, which stated no dogs allowed on the site, I saw three different ones the week I was there, no ball games around the pool, (joke) no inflatables in the pool, there were at least 5 in the water at one time. No drinking around the pool only plastic glasses, one Spanish bloke had a can in the water. The noise was terrible not English I will add but Spanish, they decended on the pool and sunbeds like flies, they come up use the pool then go. My sister had been there earlier in the year around Feb and its lovely but apparently in August the Spaniards go on holiday there and everybody knows it. It's a trek downhill to the shops etc but not too bad and it only cost 3euros to taxi it back. There is a complex across the road with a little shop and internet. I would go again but either earlier or September/October.

terrible hotel:( far from beach .ugly with bugs in the rooms and cats in hotel:( many......... oldpainted, small pool old.. no way to carry the bags:(there..