This hotel is in a superb location, however on arriving at the room with our very big two year old son, we found a cot in the corner of our very small hotel room. we booked this hotel for two adults and a child not a baby. We asked for a bed to be put in the room, and a camp bed was brought in and squeezed into the room, after this there was no floor space. It was a Saturday night when we arrived, and this was the worst night sleep we have ever had, music was blaring until after midnight, motorbikes speeding up and down the road, we could hear every single noise, as if there wasnt any glass in the balcony doors. I enquired about the size of the room, and we were told we could upgarde to a suite for £260 for 6 nights. We decided to pay this, as our very active 2 year old son would have more room and less likely to bang his head on the shelves and drawers etc.
The decor in the hotel is very outdated, and expected more from our upgarded room- this is by no means a 5 star hotel, I have stayed in better 3 stars, yet there was nothing else to offer from our upgraded room except extra floor space. after our second night in our second room, our son woke up with a red rash on his face and arms, and was very itchy, we thought it could be a number of things, but he hadnt been in the sun much, we thought it could be the detergent they wash the sheets in. This rash got progressively worse as the week went on, yet he seemed fine in himself, so did not visit a doctor and we bought some calamine lotion (for 11 euros!) from the nearest pharmacy. On our 5th night at the hotel we returned to our room to find a swarm of insects crawling over the black tv stand, at first we thought they might be ants but on closer inspeaction they looked like some sort of lice. The tv stand was next to our sons bed. Upon closer inspection the insects were on the floor next to the stand and on the arm of the sofa bed. My wife and I complained at reception and a cleaner came to spray insect spray in the room, and our son slept in our bed. We felt sick that these creatures could have caused his rash. the next morning we went to reception to speak to the customer relations manager who we had spoke to the day before, when we asked them to change the sheets in the room because of our sons rash. She tried to palm his rash off as a childhood illness, but our son wasnt ill, he was just scratching his skin a lot and had been kept out of the son, after an hour of complaining, the only compensation she could give us was an upgrade and 60 euros refund of our £260 we had already paid to upgrade.
My wife wanted to go home, eventually I thought we would stay in the 3rd room for the remaining two nights and try and make the best of things. We returned to the room that evening to find the bedside table swarming with the same insects that were in the last room. I've got photographs and videos of the insects if anyone wants to see them in the future. I was told its a sub tropical climate but I have stayed in hotels all around the world and never seen that amount of insects in a hotel room. We have returned home very disappointed with our hotel experience.
The positives of this hotel - the location is excellent, the kids club is very good with a disco and nice play area & the staff are mostly polite and work hard. the bad's of this trip far outweighed the good's so it's hard to give a balanced opinion at this stage.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC