I stayed here 16-23rd December 2011. On arrival the receptionist was very thorough with the information regarding the complex. We were allocated a room right at the top, yes there were lots of steps but there were also ramps you could use instead of taking the steps. The appt was nicely furnished but the steps down to the master bedroom and bathroom did worry me a little so our children slept downstairs with us for the whole week but the bed was extremly comfy! The only negatices I would say is that the bathroom was a little cramped and the walls very thin. We had a smoker next door to us that had the most horrendous cought and this kept me awake a lot of the time once they arrived. The Complex is kept nice and clean. We enjoyed the jacuzzi pool this also seemed to be the warmer pool, althought i didn't try the bottom pool my husband said it was a lot colder. We did get up about 7.30 to reserve our sunbed but there were plenty of sunbeds about later.

There was plenty of food and we never struggled for something to eat. There wasn't as much fruit selection on a morning as there have in other all-inclusives but there was enough to keep me happy. There was plenty of different meats available on a night, like beef, gammon, chicken etc these were all nice joints of meat carved in front of you and also plenty of seafood which i love!. Pretty much the same as other all inclusives we have been on before. The dining area was a little cramped inside but outside wasn't as bad. We did find the dining area better if you got there earlier on a morning at about 8.00 and 6.30 is on a night. The staff were always so nice and friendly too.

The entertainment was ok, there was a kiddies disco each night but the dance floor and entertainment stage was quite small. The little ones enjoyed it and my kids joined in a couple of times. Compared to our summer holiday the entertaiment wasn't as good as the reps were crazy at Suite Hotel Atlantis Resort but the girls did try really hard. I think the entertainment got better as the week went on and on our last night the reps had everyone up dancing to the club song. They should have done this every night as everyone seemed to enjoy it.

The Hotel was a little far out but taxis waited outside and the hotel also put on a free bus although we never use it as the times they ran didn't suit us. We did get the bus to Siam Park and back. One day we decided to walk to Las Amdericas and it didn't take that long although approx 20 minutes my son (5) was complaining so we ended up with a taxi back which was 5 euros. Los Cristianos was a lot closer but we never managed to walk there.

We were impressed with the reception and maintenance staff, we had a bulb out and within 5 minutes of us ringing reception the maintenance guy was there and fixed it within no time at all.

I would definately return to this hotel for another winter break as we did have an enjoyable stay here.

Hotel was good value for money.We had a standard apartment which was more then good enough for us.It was in the top corner and yes theres stairs but also pathways and you cannot complain about the stairs as these are mentioned in the Hotel details.The food was also very good with theme nights and a good choice of food at all times with also your normal kids selection for the Fussy eaters like our 5 year old.Do not know why with evening meals available till 9PM complaints come in about not being able to get food after this time.If you are still hungry after the all you can eat buffet then well maybe nothing will please some.The drinks again where good with so called prime brands also available for a small charge.The evening entertainment again was ok.Finished most nights by 10.30 which with alot of young children around was about right.If further enterainment was required a taxi into town was available just outside the hotel.Cannot understand complaints ref the distance from town as this again was in the hotel details so how can you complain about something which you already knew about and it was only a 20 minute walk or a cheap taxi ride.Staff were friendly but not in your face and the children entertainers were very good with the children.If you go expecting a good 4 star hotel and take notice of the hotel details then you will have a great time.If you want 5 star then go and pay for it

I recently stayed at this hotel in November for 10 nights. It was a fantastic hotel and we really enjoyed our stay. The staff were extremely helpful and friendly. Rooms were fantastic, spacious, tidy and bright. The food was excellent Monday to Friday there is a different theme on the evening meal for example tex mex, Italian or Chinese. The evening entertainment was poor in comparison to other hotels. The pool side and pool bar were lovely and there were plenty of beds. The only think negative about the hotel is that it has a great amount of steps and would not suit someone who cannot walk far or up many steps. It was also a bit too far from the town but a taxi was around 5 euro and there were always taxis outside. Also the couple we met on holiday were broken into in their hotel room so be sure to check that the sliding door is locked after the cleaners have been in as they open them during cleaning. Overall fantastic hotel and would return again next year

Stayed at this hotel in December, with my husband and 2 boys age 15&8 on arrival,we were told that we could have dinner in the restaurant which was good as we checked in at 8.15pm.food ok,our appartment was at the far end of the complex which we had to climb 85steps to reach it which was not good,asked reception if we could be moved,after a few days we moved closer to the pool which was better.entertainment was worst I've seen,everything was based outside and had finished by 10pm and everyone went back to there rooms,we went all Inclusive and were told that drinks were all inc but food was full board,you could not get any snacks after 9pm.day time entertainment was ok,if you want a holiday where you are in bed by 10.15pm then this is for you.apartments had stairs going down to bedroom and bathroom which were not very child friendly,pool area was hosed down at 8pm every night so every where was slippy.was disappointed with this hotel expected much better.........