The hotel is nicely situated at the beach with a lovely pool and in general good food. The staff is most of the time friendly and helpfull and tried their best to make you feel at home.
We stayed with 4 adults and a 2 year old in two standard room for a week in October. The rooms were well decorated but rather small - everything worked, but I find it strange to be charged a fee to use the roomsafe. The garden and pool area are well laid out and look very nice - there were always enough sunbeds, if required. The major downside here was that the pool was not heated and with a water temperature of well below 20 degrees it was there mainly for decorative purposes. We were on half-board, so had breakfast (excellent to Spanish standards) and dinner at the hotel. The food quality was very inconsistent, ranging from excellent to inedible. Twice there was a buffet/bbq, which was good. The other times it was a choice menu or a firm menu. We had the impression that the kitchen staff were trying too difficult dishes and at times got in timing trouble or overcooked some dishes dramatically. Pity, as the waiters - an interesting mix of spanish guys and foreign ladies - did a great job.
Also a pity that the menu was not very Spanish, so missed the local delicacies and spices.
It was very windy during our stay - so the beach was mainly deserted. The main San Agustin beach, however, was better protected, so we ventured to that one. Fortunately the seawater (at 20 degrees) was slightly warmer than the pool.
Check out proccess was a bit cumbersom as staff refused to refund us the security money you had to give for the towels (I am also not used to having to give money, although refundable, for towels in a hotel - they must have had bad experiences in the past). But it was later all settled in the final bill, but it required several trips up and down from room to reception.
So, overall not a bad experience - but smallish rooms, inconsistent food quality, very cold pool, but in general very helpfull and friendly staff.
- San Augustin Beach Hotel
