Myself and my husband have just returned from a week in Santa Ponsa in the Casablanca Hotel. I could not fault this hotel the rooms were cleaned every day with clean towels provided every day. The food was good with a wide variety, wasnt too keen to be sat beside people we didnt know for dinner but was really pleased in the end as we met a lovely couple Barrie and Shirley. The hotel is only a short walk from the beach which is lovely and close to shops and restaraunts and bars. Staff at the hotel were very nice and helpful when you enquired about anything. We will definately be going back next year, Oh and the pool area was spotless too.

I've just come back from my second holiday in this hotel and have to say that overall I think it is a great place. Spotlessly clean and with the nicest staff imaginable.
I was surprised to read that someone had found a front room noisy - mine was overlooking the entrance - just slightly to the side of it - and I found that I could have my sliding window open all night and not hear any noise - and bearing in mind that at home I live in the depths of the country with absolutely no noise or light whatsoever - this was pretty amazing.
The only two things I didn't like were (a) the fact that no soap at all was provided in the (gorgeous) bathroom, not even a tiny little slab, and I was very glad I had brought some with me and (b) the seating arrangements in the dining room, where they tend to lump people together. That said, when they found I didn't really want to sit with anyone, the waitresses were absolutely marvellous at seating me at an empty table for every meal - breakfasts and dinners - many thanks for their efficiency.
When I mentioned that the shower was placed too high for me to reach, the cleaners were immediately told not to hang it up - wonderful, and, still with the shower, when I found it didn't work on my first day, the next day it was fixed! Again - many thanks.
The only other point slightly against the hotel was that because there is so much going on in the town (specially during my first week there, when there was the annual fiesta), that they don't have much in the hotel itself in the evening, so for singles like myself (and admittedly there aren't many) who don't like going out into town on their own, it was a bit quiet in the evening.
All in all, I would definitely recommend this hotel, specially for people who like going out in the evening.
Another plus point - air con was included in the price.
I would certainly recommend this hotel.

Hotel Casablanca, Santa Ponsa, Majorca. July 2011.
Recommended and booked by Fairs-Lloyds Travel.

On a plus side the hotel was very clean.

On the minus side, beware the you get allocated one of the rooms at the front of the hotel, i.e. we were allocated a dark, claustrophobic room approx 3.6m. x 2.8m., with no balcony, only a single sliding glazed section allowing us to look out and allow some air in. We were given no option to change rooms, despite guests continually arriving and departing.
It overlooked the main street, with what appeared to be an auto commercial premises opposite (refer photo). Traffic was continuous, dusty and noisy, including coaches and taxis at all times, refuse lorries during the early hours, both noisy locals and holidaymakers at all hours; having open public phones immediately outside didn't help, neither did the slamming doors in the hotel. We didn't get one decent night's sleep during our 11 night stay.
The food was basic and repetetive. e.g. Breakfast included scrambled egg out of a container whilst dinner heavily featured brussel sprouts, prepared simply cooked, cooked in ratatouille or in batter, to name but a few.
If you are not one to abide by hotel policies around the swimming pool you will be at home at this hotel since few adhered to them nor were they enforced while we were there.

I strongly suggest that if you do intend booking via Fairs-Lloyds and are offered this hotel you ensure you know what accommodation is included in your booking, especially when it comes to your room, there are some lovely rooms at the rear of the hotel overlooking the pool, complete with balcony. I recommend you certainly do not risk being allocated a room at the front. Re the food I can only leave you to your opinion!!

By the way, be prepared for plenty of steps.

Enjoy if you can??
D & B

Firstly the hotel is lovely and clean which is a must for me. We had a great time here and spent alot of time at the pool side. The pools/area are a good standard and clean. The pool bar is rather expensive. There is a need for more umbrellas/shade especially in heat of 30 degrees +. There are alot of steps to the pool in the region of 50 and for the unfit quite a task.
Breakfast was great with alot of choice, however Evening meal was not so good. Plenty of salad and decent desserts but for the fussy eater (me) not alot apart from chips and that is what I had most nights with bread, which in the evening was rather dry. The staff were cheerful and helpful although sometimes cleared plates away as you were finishing the last mouthful!
The rooms are kept very clean. If you are unlucky enough to get one of the few rooms without a balcony (as we did despite requesting one) it does prove to be a disappointment. We did ask to be moved to a room with a view/balcony but were advised that 'this was not possible'. We were not totally convinced of this as at least one room on the same floor as the rest of our party appeared unoccupied. Our only view was a tree! The air con was pretty effective. In the hotel all floors were served with a lift.
There is not a fridge in the rooms but one can be provided for €40 which is rather expensive for the old battered fridge supplied. Safety deposit boxes are available but at the price of €13 and €3 deposit. These are situated at the bottom of the stairs near the reception and are very small.
Santa Ponsa is a nice area. It has a lovely beach where Parrots nest in the trees behind and small fish can be fed with bread at the edge of the water. There are plenty of gift shops and cafe/resturants. A good tip for those wanting to buy tobacco is to buy in GBP as some of the tobacco shops give a very good exchange rate better than the banks. (The tobacco shop to the right of the main roundabout facing the beach). The Square gives good entertainment at night but is a good trek from the hotel. We found the best Supermarket was called Eroski (I think) and is right at the main roundabout and about 200 metres on the left.
All in all a very good holiday with a few things that could have been better.