Let me tell it from the start!
bit of a trek from the airport (over an hour) but with the heat and scenery who cares!
We arrived at the hotel around 11am and checked in immediately. Our room was smaller than others we have stayed in ( the shower is excepionally small) but nicely furnished and adequate for our needs. We hired a kettle and fridge no problem and asked for extra pillows, all delivered to our room by 7pm.
We went for lunch which was typical of any all inclusive hotel ( I think they follow the same menus) the food was always hot, lots to choose from, and in the evening the staff bring drinks to your table!
After lunch we got drinks and strolled down to the beach. Its literally 5 minutes walk , past the hotel, 2 or 3 shops and over the road, a minutes walk through the trees ((look out for the little green parrot type birds, you'll hear them before you see them!) then there is the beach. Right in the centre of the bay, you can see hotels and restaurants on both sides. The water was lovely, you can see fish swimming round you, and though it drops off pretty quick there are places further out where you can stand up! Beds and parasols can be hired on the beach for €3.60 each.
Santa Ponsa itself is a nice little town and this hotel is central so you can either go left ofr right at the end of the road. Going left is the quieter option, the bus stops and taxi ranks are here and quieter restaurants and bars. To the right takes you up to the 'irish quarter' including Sean's Place, Durty Nellys and Shamrocks, amongst others.
The local bus service is great, we went to Magaluf twice, it costs €1.50 each way and takes about 25 minutes. We went parasailing there, also there is glass bottom boat trips, catamaran trips, banana boat and doughnuts! The second time we went to Magaluf we came back in a taxi around 8pm, this cost €10. We also went to Andratx to the market on Wednesday morning. This the opposite direction to Magaluf and costs €2 each way and takes about 35 minutes.
The entertainment in the hotel was good- sporty activities in the day, then a mini disco for the kids at 9pm, bingo about 9.45pm (we won €90!) then either an act (snakes, singers/dancers) or family game show type game (men v women/quiz).
There was no problem getting a sunbed out by the pool and there are tables and chairs on the terrace as well.
All the staff were great (apart from Pepe at the bar who was a bit grumpy at times lol), and the drinks at the bar were good, all different types of drinks, good size measures, in plastic glasses in the day and proper glasses at night, and you could get 3 at a time!
All in all I really cant think of anything to complain about. There were young people here, families of all ages and older people too. It seems to cater to all needs. The area is completely flat so no problems for people with mobility needs or prams!
I would recomment Santa Ponsa to anyone and this hotel is a good base to stay in.

Just back - went on the 1st October for a week. Initially we were booked into The Pionero, but for some reason we were moved, but worked out well for us. We travelled as a party of 2 couples from Bathgate and had an absolute ball. Staff were excellent and boy o boy could they pour a half! lol Found the hotel accomodation very good and clean. Maids were in every day and changed the towels. Amenites were good and the hotel was central to the shops and the beach. We went all inclusive and yeah the food could be a bit the same most days, but always found something we could all eat. Overall we thoroughly enjoyed our week, and would certainly go back. Met a lot of lovely people on holiday so hi to all who might read this as I'm sure they will know who we are! lol

Just back and had a great 4 days.Dont know how anyone can complain about the food because there was loads to choose from (if you dont know what it is try it).Plenty of sunbeds as it was quiet .Had meals in the pionero across the road and also night time drinks.Dont do spirits but the soft drinks wine and beer were all good.No problems with any staff as they seemed to know what they were doing.Great location minutes from a lovely sandy beach.

I was a little worried about some reviews before I went, but this hotel is excellent value for money. Sonta Ponsa itself is a beautiful place, the hotel was clean, maids came everyday, staff were friendly and the entertainment was generally ok. The only downside I could say is that the food did get a little repetitive and sometimes it was a little cold but overall the choice was good, my mum was impressed as they had gravy!!! something she always missed when going abroad.I was very impressed overall and I would go there again.