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President Hotel Salou – reviews, photos

3.0 of 5
Calle Ponent 1, 43840 Salou, Spain
Hotel amenities
President Hotel Salou
Ranked #46 of 107 hotels in Salou
3.5 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    5
    17
    3
    5
    6
Date Rating
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Could be a great hotel but it's not!”
2 of 5 stars Reviewed 16 July 2011
1
person found this review helpful

When looking for a place to stay in Salou I wanted a clean accommodation that's close to the beach and provides breakfast, too. In a way, Hotel President caters for all this but, there are other things they forgot mention on their website. For example, 12 of its rooms are facing the firewall and that you must be able to climb over the toilet to get into the (small) bathtub.
We were given a room on the 2nd floor, facing the firewall. Since it was a short stay and we travelled to Salou for it's beaches I couldn't care less that there is virtually no natural daylight rached the room. However, there are two massive ventillation outputs placed just outside our balcony, and it constantly spewed out greasy smell and not to mention the noise! Even though the balcony door was somewhat soundproof it still couldn't block out the continuous buzzing. The room was hot, so I put the a/c on. Then came a horrible flapping noise! I couldn't believe it, it sounded like a plastic flap was inserted in the ventillation.
I called reception and said that the room is noisy and I would like another one. I am sure the receptionist heard this request before, so with one breath she informed me that the hotel is full and I was the last one to arrive and the first room to be freed up is two days later but since I was going to leave on the third day there is no point for me to move. I told her about the flapping noise but she said she can only leave a message to get it repaired she won't be able to do anything there and then (which is fine, since it was already 9pm) - no apologies, etc to make us feel welcomed or anything.
Finally, the flapping sound stopped in about 15 minutes but it would start every time the a/c was turned on. We had to sleep with the a/c on because it's noise drowned out the industrial sounds from outside.
The bathroom was impossibly furnished. Sit on the loo and you can lean on the wash basin. Get in the bath by holding on to something so you don't fall on the loo (more exciting task when you're getting OUT of the bath!). Glass panes do not provide much water-insulation, so except a river in your bathroom. Showerhead hasn't been cleaned in ages, so water goes everywhere but where you direct it to. It is quite a mystery why the bathrooms had to be made so small - the bedroom consists of two generous sized double beds, so I don't understand why couldn't they buy smaller beds and make the bathroom bigger by a single foot? The beds were OK, but I didn't understand the pillow, that was so big it reached across the whole bed...
2nd night some loud spanish kids arrived to the hotel - I understand that it was their free time too, but one should consider other guests especially after midnight! I called reception and said that the people on the 3rd floor are loud. Turned out, the receptionist was russian and he didn't speak a word of english! My spanish was about as good as his english, so I got as far as saying 'thrid floor' to which he replied nyet... I think eventually another guest has had enough because after a bit of banging the kids went quiet. And later I found out that all reception staff were from Russia.
Breakfast: the selection was OK for 3 days, but for anything longer it would be pretty boring. Yogurt that doesn't have real fruit content, english breakfast with no scrambled egg, but good bread, pastries, pates and biscuits. Poor cereal choice and please-please avoid the 'juice' machine - it's nothing else but a plain too-sweet squash machine dispensing orange or pineapple flavoured water. There were fresh fruits, too, but you had to get there early to get the nice pieces as the basked was never filled up and honestly the fruits didn't look appetising at all. (pears, bananas, green apples, nectarines every day. 5 pieces of each)

I need to mention the rooftop pools, too. The view is quite something from the roof, but I could never manage to get any of the two jacuzzis to bubble. kept pressing the buttons but nothing happened. Other guests have had this issue, too but when they called reception, the handyman was sent up, who seemed to know the trick on how to operate the buttons (perhaps a sign would have helped).


All in all, I believe the Hotel President is a hotel that is missing it's fantastic opportunities - it could be a great hotel but it's not. Previous reviews mention rude guests - I haven't seen those but it is true that the hotel is mainly visited by Russians - it appears that Salou is quite popular with them. Go to Salou but if you choose to book at this hotel make sure you request a room away from the firewall and get prepared to do some loo-climbing!

Room Tip: Avoid booking rooms 101, 102, 103, 201, 202, 203, etc.
See more room tips
  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask StripyFish about President Hotel Salou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
1 helpful vote 1 helpful vote
“Look elsewhere, I beg of you!”
1 of 5 stars Reviewed 25 June 2011
1
person found this review helpful

I must say, when I first walked in through the main doors I was pleasantly surprised. It was clean, modern and the initial woman at the front desk was cheery. It only went downhill from there.
1) When they advertise that they have wifi in the hotel that is a half-truth. They do have wifi (and are making money off of you by advertising it) but when it doesn't work they (specifically the manager and Elena a horrible horrible woman working the front desk for most of the afternoon and evening hours) will do nothing to TRY to fix the situation. And it wasn't fixed for the duration of our stay. I capitalized "try" because all I wanted liked was for those in customer service to TRY to serve their customers. This lead to my next point.

2) WRECHED customer service. I am telling you, I have NEVER in my life been treated in such a poor manner by hotel staff. Elena (again, she was the only person who treated myself and my family like dirt but was working most of the day and evening as she was the only person we were able to deal with accordingly) would look at you after being presented with a problem and turn her head and shrug as if there was nothing she could do and should wouldn't lift a finger to try to help you. For instance, my family and I were trying to reach the main bus station to catch the airport bus to Barcelona. Since we didn't have the above mentioned wifi we could not help ourselves. Naturally we went to the front desk for help from a local. She said "you'll have to go to the bus station" My response was "can you please look it up on the internet, we will not be walking to the bus station only to find out the bus leaves in 5 hours, please look up times for us. If we had internet we would not be bothering you". She then said "No, I cannot look it up for you". I lost my cool, threw up my hands and began to walk away. She stood up and said "I understand what you are asking me" in a very rude tone. I turned around and said "then do what a hotel front desk does and help your customers when they ask for it, I know you have internet on your computer, I saw the girl earlier use it". She made a loud huff puff noise, sat down and proceeded to pull up, AND PRINT a bus schedule for us. WAS THAT SO HARD? She went through all of that for 1 minute of searching and printing!

In short, this hotel is a piece of coal among what I presume to be diamonds on the beach. You can't take 2 steps without seeing other hotels in this area of Salou. Do yourself a favor and keep your trip a holiday- do not book at Hotel Presidente. You don't need the added stress from mean front desk women.

  • Stayed June 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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The rooms were not pretentious, but clean. The TV didn't work at first, but they fixed it. Quite a variety of food for dinner. Nice swimmingpool with a good sea view, but a bit noisy.

  • Stayed July 2008, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask claddahim about President Hotel Salou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Not Bad for Salou”
4 of 5 stars Reviewed 7 September 2008

Stayed in the President in May this year.

All in all I thought it was a good hotel. Exterior & interior are quite modern and clean. Check in lady was nice.

Hotel is in a good location in the town, only 10 minute walk to bars and restaurants - 2 minutes to beach. Ideally located away from main hustle and bustle.

My brother in law was actually living in Salou at the time and said that the President was one of the better hotels in town and he had seen a few others.

Didn't eat or drink so can't comment of these unfortunately.

Liked the hot tubs on the roof, a nice change from the beach.

All in all I would give the president 7.5 out of 10

  • Stayed May 2008, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask irish1Belfast about President Hotel Salou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
county antrim northern ireland
1 review
“hotel was fine but reception staff rubbish!!”
4 of 5 stars Reviewed 26 August 2007

just back from this hotel and it was lovely, clean, good food infact i looked forward to my dinner each night! rooms were good, even had flat screen tv and 2 double beds, bathroom had large power shower but no bath, no swimming pool but had lovely decked roof area with 2 hot tubs. The location was great only 50 metres from the beach and easy walk to everywhere else. The only problem is the reception staff!! they are ignorant, unhelpful, speak little english, they didnt seem to know any manners or how to treat or work with people!! they really let the hotel down!! therefor i can only give the hotel 4 out of 5....

  • Liked — the food and location
  • Disliked — the reception staff!!!
  • Stayed August 2007, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask pleasantholidays about President Hotel Salou
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Additional Information about President Hotel Salou

Calle Ponent 1, 43840 Salou, Spain
Price range (per night):* INR2,796 - 10,122

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