We stayed 2 weeks ago
Location is excellent, close to shops/bars/restaurants but far enough away not to be disturbed by vibrant night life
Staff are in the main very friendly, excellent with children
Entertainment OK, Kids up to 10pm then adults,
Food very good no problems at all. Alfresco terrace for lunch or main dining room, Drinks OK
Drinks are the usual local brands but not bad
Several bars, one late night one with very large TV screen, TV screens dotted around other bars
Buses & 3 different tourist trains stop outside so can travel to anywhere easily
We had Premier Rooms booked direct with hotel, Champagne on arrival, bag of toiletries, bathrobes & slippers, fresh towels/bedding every day. 19" flat screen TV with some English channels, plenty of plugs. Sun all day on balcony, decking on balcony so feet do not burn.
Not so Good
Premier rooms on 6th floor of Calypso 11 building, lift to 5th floor then up a flight of stairs, no good for disabled people
There appears to be some refurbishment up to 4th floor but carpets on 5th & 6th floors were disgusting, threadbare & stained, always covered in bits.
The stairwell going up to 6th floor was utilitarian & dismal
Jacuzzi only available July/Aug
There is a large separate Toilet from walk in shower, these are constructed of coloured glass, no locks on doors, gap of 3/4" between door & wall so no real privacy in Toilet, One of the walls in shower room is clear glass, so no privacy in shower.
If you put the toilet light on at night, whole room is lit up with orange light
Small basin in Toilet for hand wash, soap dispenser (empty) but no shelf for toiletries or hook for towel.
Full length massage shower in walk in shower cubicle. The massage jets not used seemed to blast water down your ears, nose etc but shower itself was excellent, stand on duckboard but drain was partially blocked so water flooded into room. Again no shelves so no place for toiletries.
Average size wardrobe with 3 small drawers & safe (deposit payable for key)
2 full length of room shelves making the vanity unit, space for fridge but no fridge.
Round bowl on top of vanity unit so shaving etc done there but again no privacy.
The whole of the woodwork was very scratched, base board rotten & patched with different coloured contiboard.
1 double bed with space around it of about 2 feet, no chairs/table as there was no room to swing a cat, watched tv sitting on the bed.
Patio with duckboard (no hot) feet but the surrounding rough cast concrete walls were painted orange but were very dirty. Nice small stainless steel table & 2 chairs, 1 up market sunbed but had 2 holes in it.No patio light so could not sit out to have drinks/do crossword etc available on all floors apart from 6th.
Deposit payable for hairdryer
The Premier Rooms seem like a good idea but are not very comfortable.The standard refurbished room seemed more practicable and comfortable..
We probably would return but not to the Premier rooms
Look for refurbished rooms in main building
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC