Arrived after travelling from Barcelona airport to a room which was basic, howver looking out the window the area looked quite dodgy, opening the balcony door my partner discovered the door didn't close properly, the hotel receptionist said she would send someone up to fix it... n hour later no one arrived, feeling uncomfertable we decided to upgrade the room - this cost us 100 euros, however we were satisfiued with thr room, much cleaner and alot more space.
Every night the nightclub beside the hotel 'Kiss' would be banging music, sometimes we slept through the noise of the drunk people leaving between 12 - 6 am each night. We also heard alot of traffic noise, it sounded like cars racing, the bin lorry arrived one night around 2am, must have been stopped in the middle of the road o causing a disturbance as all we could hear was cars tooting .
The food was horrible, breakfast was your normal bacon, egg, cerial etc. Howver the bacon and dausage was never cooked properly, making us feel quite ill! Te evening meals never tasted as good as they looked, i ususally suck to chrisps. The food was always freezing no matter what time we arrived, other guests agreed with this. Thankfully there was a microwave!!!
Entertainement was ok, karaoke/bingo although it didn't start to late and our room was situated above the bar therfore we could hear the music all night!! The bar itslef didn't have much of a drink selection, and if you go ll inclusive you don't get a pint you get half a pint in a plastic cup.
The location was ok - we noticed alot of 'gangsters' out at night, my boyfriend was offered weed twice in the street!
The hotel staff weren't the most helpful the women on reception who was pregnant at the time didn't seam to care that out door was broken when we arrived, however there was a man that we usually seen in the evenings who was very kind, he rang us taxi's when needed and looked after our room key - very helpful! We alos had alot of help from the man who does night duty at the hotel. Our transefer which was with resort hoppa didn't turn up, the driver turned his phone off, the man who worked through the night was brilliant - he got us a taxi and helped as much as possible.
Salou itself is beautiful, the hotel was situated close to the beach and bus stop we loved our holiday and tried to put the downs aside, we met some lovey people staying at the hotel and are sad to be back home!
I would recomend the Las Vegas Hotel if you are planning a holiday in Salou as it looked beautiful from the outside, i would also advise that you check out the Lunnatic bar situated at the sea front, its a beautiful bar, good for ice cream, food and drinks! The staff are very friendly a nd kind, they helped us alot and always put the customer first!
We loved Salou and looking at other hotels the Santa Monica really wasn't the worst, customer care and food needs improving!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC