we arrived at this apartment at 11 in the moring we were told we had to collect the keys from another location we asked if they could call a taxi for us to take us there they said no phone it yourself which the taxi company couldnt understand us as we were english so had to stand around for 20 mins trying to flag one down.we finally got to the place were we were to get our keys to be told we couldnt get in our room till 5pm which was never stated on the booking details, when asked if there was anything they could do for us as we had a 3 year old and a 12 year old the receptionist told us no we just have to come back at 5pm and we had to take all our luggage with us.... 4 large suitcases 4 hand luggage, and a baby in a pram.bearing in mind there was a heatwave aswell.with just two adults to manage all of this. staff not helpful one bit very very arrogant. When we finally got given our keys we went to our apartment it looked like they had given us the worst room in the whole place the curtains were all ripped there was dirt up the walls it was disgusting when asked if we could change rooms they said no that was our allocated room even thow there were lots of empty rooms.Our rooms were not cleaned once while we were there no towels changed no beds changed.There was absolutly nothing for children to do this holiday was a disaster from day one couldnt wait to get home longest 2 weeks of our lives.