STAYED 3HRS!! Couldnt stick it any longer!

Booked into Goya by Low Cost Holidays but were sent to Velazquez on arrival having to walk up the very steep hill in the mid day sun with 2 large suitecases....no offer of help! Checked into Velazquez...everything about it was disgusting including staff - pretended not to understand/speak any English! Rooms couldnt be stayed in and the food couldnt be ate!! Bathroom was a nightmare! DO NOT GO THERE...or to any of the three hotels in the complex!!

This place was full of Spanish youths, (Students I assumed),for the weekend. More like a youth hostel than a hotel. Rooms were very basic, not very clean,hand basin in bathroom insecure, no fridge, TV all Spanish channels.The air con was restricted to times governed by management. Went for one breakfast, just had an orange drink (warm), and a cuppa. Very limited choice with no chance of an English breakfast, seemed to cater mainly for the Spaniards, Went for one evening meal at 7pm, all food on display yet restaraunt not open until 7.30pm, returned at 7.30pm, food not labelled had to guess what most of it was, very little choice in the end, what I did get I ended up leaving as it was barely warm. Told that the food was not cooked on the premises,why I don't know. Went out to eat that night. The all inclusive in this place finished at 10pm not that we bothered with the bar, hardly a soul in it, was told you had to search for barstaff most of the time. Checked out after finding alternative hotel, wouid'nt give this place 2 stars let alone 3. Its 2 sister hotels,adjacent ,are closed, speaks volumes if you ask me.

Have been in this hotel within last year, and i dont recommend anyone to stay in it, 1st, no one knows abt this hotel, and kept searching for it for more than 1 hour !
2nd the hotel is not clean at all, the bathroom wasnt clean,
3rd i was in the 7th floor, and i felt like the balcony would fall in anytime
4th we werent allowed to open the AC for more than 4 hours per day, and only for 2 hours in the morning, and 2 within night, and it was very hot there !!
the only good thing, was the price, and definetly, i am going pay extra to get better next time
BTW, i didnt want to talk about food as well !

the velazquez hotel was the worst hotel we have ever stayed in!!!!our room was filthy.the beds were hard as rock with springs poking thru the mattress!!the wash basin in the bathroom was cracked and the toilet was coming away fom the floor!the handful of staff ignored us for the whole of our weeks stay and spoke very little english.and as for the food!!!it was lukewarm or cold no matter what time we went for our meal.nothing was labeled so most of the time we couldnt make out what we were eating!!!it is a spanish hotel for spanish people and it always seemed the few english people staying there were there under sufferace!!!the 6 or 7 english couples who were staying there all felt the same as us.you could never find the barman and when you did there was no vodka the coffee machine was broken and there was no gas for the beer!!!just what you need when your on holiday.the hill to the hotel is nearly vertical and is like climbing kilamanjaro!!!!we were only there for a week thank god,i couldnt have stood it for any longer than that!!!fawlty towers would have been a 5 star luxury hotel compared to the velazquez!!!!!the one consellation was the resort was lovely.....