We have just returned from a weeks holiday at Los Patos. The hotel wasn't actually the one we chose (long story) so we didn't know anything about it and hadn't read any reviews.
We travelled with our two children (age 4 and 2).
The staff were generally friendly and helpful. We had a lot of questions which the reception staff did their best to answer. Yes, they could be brusk and seem dismissive but that is just their way and if you accept that then you can see that they are actually being helpful etc.
On walking into the hotel we were struck with how good it looked compared with the 4* hotel we thought we were staying in. The room was good and was cleaned every day. We were given an extra bed for our 4 year old and a cot for the toddler which obviously took up a lot of room but given that we only actually stayed in the room to sleep then it didn't matter.
Our room was on the second floor and overlooked the pool - on the friday night there was a lot of noise from the bar however once we shut the balcony door it didn't disturb us at all.
I don't know for certain but i have a suspicion that the towels were changed every day. The only negative about the bathroom was the shower pointed in the wrong direction and the water would end up on the floor - however with clever positioning that was overcome and was never a problem again. There was plenty of hot water.
One thing that i thought was brilliant was that we didn't have to pay for air-conditioning - the first time i have ever been away that i didn't have to (and I've travelled a lot)
The hotel itself looked clean and tidy. The one frustration was the lifts - we used a pushchair most times that we were going anywhere and therefore had to use the lifts - there were times when we had to wait 5 minutes or more for an available lift (usually around mealtimes) - any time we didn't use the pushchair we walked - something that other people didn't seem to do and that we would of done even had we been on the 9th floor!!
The food was good; there was a good selection and i would of thought it'd be hard not to find something that everyone would like. It did get a bit monotonous but when you are catering for a large number of people its hard to make sure there is something for everyone and also to keep it different everyday. There was always salads, chips, one other type of potatoes, two different vegetable dishes, two types of pasta with sauces, paella, three types of fish, three types of meat and pizza. For dessert there was a plentiful supply of fresh fruit. There was also typical spanish cakes, ice-cream, jelly, creme caramel and rice-pudding.
Breakfast was also plentiful; cooked breakfasts, pastries and fresh fruit.
There were times when the restaurant got busy but that was mainly where the maitre de was checking the cards to make sure no-one was going in who didn't stay there.
Our main problem with the hotel was its situation - the hotel we should of been staying in was right in the centre of the resort. It was specifically chosen because of taking two children who couldn't be expected to walk for miles. Los Patos is right at the opposite end of the resort from the marina, which is where we intended to walk to every evening - we were unable to do this. It is also a 20 min walk (with children) from the beach that we felt safest taking the children to.
Having said all that - we would go back to the hotel as it is very nice being slightly out of the main resort and away from the bars etc.
There is a children's club which starts at age 5.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC