Seasoned Marriott user-platinum level. Disappointed w moldy smell in stairway and halls. Poor location by loud hwy. Lots of restaurants close is the only +. Also-VERY difficult to get back on hwy!!

Stayed 2 separate nights in October 2009. Driving to and from Austin Texas, (home in Memphis, TN) arrived late, left early. I was there for a nights rest only - in and out.
When my bill arrived I was charged $406.00 for the second night - with a $250.00 smoking fee.
When I called I was told that they "have proof" - i.e., pictures of cigarrette butts (How could this possibly prove that I was even in the room where the butts were found - let alone that they were found in the room I stayed in?
We were told there is no recourse - the charge is the charge.
Now a charge of $250 is one thing but I am far more upset over being accused of doing something that I not only would not do but that I am violently opposed to. I positively hate cigarrette smoke.
This is hopefully just a mistake (lets hope it isn't a scam) but it is a bad one and not just costly but expensive

Okay, I kind of wanted to just use this line from the Verizon Wireless commercial, but in this hotel, this statement is true. The washcloths and bathmats are Marriott brand and they are very soft, but the bath and hand towels are Preferred Comfort brand and are fairly scratchy.

Other bathroom complaints: The toilet is "low-flow" and may take a few flushes for everything to go down. The coffee maker sitting on the bathroom counter makes the small space all the more cramped. The door to the bathroom does not open/close when the bathmat is on the floor, you have to scoot the mat out of the way.

The TV reception cuts out and the available channels do not include any music related channels (MTV, VH1, CMT, BET) but there are SIX news channels - CNN, CNBC, MSNBC, Fox News, CNN Headline News, and CSPAN. I mean CSPAN? Really?!

There is a nice, fairly large desk in the room, but there is no USB port, so that you have to use wireless to connect to the internet. I usually prefer to plug straight in to get internet access in hotels, since wireless networks from hotels don't always have strong signals. The wireless network at this hotel was no different, it cut in and out - so make sure to save your work often.

The decor in the room was very tasteful. The pictures and mirrors on the wall were very nice. There was a couch and coffee table in the room. The hotel is all non-smoking, so that's a plus.

Other complaints - breakfast is not free, even though the offerings are similar to a Fairfield Inn or Holiday Inn Express, where breakfast is free. The front door to the hotel is manual, not automatic, which doesn't seem like a big deal, but when you're trying to haul all of your luggage through a door that you have to pull open yourself, it can be a pain.

Lastly, there is only one entrance to the front of the hotel from the access ramp, and there is only a tiny little sign by the driveway, so be on the look-out or else you might miss the entrance and have to circle back around.

A colleague booked our group at this hotel because the location was convenient to our meeting location and restaurants. I read the reviews and had my doubts, but now that we're here I have discovered some pleasant surprises. Here's the pros and cons:

Pros:
Customer service is superb in every area -- front desk, breakfast staff, housekeeping & management.
The bedding is soft and cozy, very similar to a Hampton Inn, with a just-right mattress and lots of pillows.
The towels and wash clothes are superior to even the nicest of hotels (soft and supple).
The pool is nice sized and very inviting with nice chairs and a gazebo.
The breakfast buffet is very good -- eggs, bacon, potatoes, toast, sausage, fresh cut fruit, cereal, juice, and all the normal continental breakfast items.
There are always complimentary fresh baked cookies at the front desk.
The hotel is within walking distance to Pasados (excellent mexican food), Red Lobster, Hooters, Olive Garden, Outback and Cracker Barrel; and a short drive to Fridays, Quiznos and Chiles.
Hotel is on the frontage road of I-30 and easy to find.
Parking & internet is free.

Cons:
The internet in the rooms is wireless - no land lines.
The TV's are old.
The furniture in the rooms is very basic -- no frills -- except for the bed which is excellent.
Refrigerators and microwaves appear to be scarce.
Tubs are standard size with no frills like curved rods, ect. -- but nice water pressure.

I can't say enough about the staff here. It's hard to single one out, but I want to mention that Gilles went above and beyond to make my stay a pleasant experience. I had a small issue with my room, reported it to him, and he showed up within 5 minutes and made me a very happy lady. Bravo to the staff! I'll be back next time I visit the area.