Okay, I kind of wanted to just use this line from the Verizon Wireless commercial, but in this hotel, this statement is true. The washcloths and bathmats are Marriott brand and they are very soft, but the bath and hand towels are Preferred Comfort brand and are fairly scratchy.

Other bathroom complaints: The toilet is "low-flow" and may take a few flushes for everything to go down. The coffee maker sitting on the bathroom counter makes the small space all the more cramped. The door to the bathroom does not open/close when the bathmat is on the floor, you have to scoot the mat out of the way.

The TV reception cuts out and the available channels do not include any music related channels (MTV, VH1, CMT, BET) but there are SIX news channels - CNN, CNBC, MSNBC, Fox News, CNN Headline News, and CSPAN. I mean CSPAN? Really?!

There is a nice, fairly large desk in the room, but there is no USB port, so that you have to use wireless to connect to the internet. I usually prefer to plug straight in to get internet access in hotels, since wireless networks from hotels don't always have strong signals. The wireless network at this hotel was no different, it cut in and out - so make sure to save your work often.

The decor in the room was very tasteful. The pictures and mirrors on the wall were very nice. There was a couch and coffee table in the room. The hotel is all non-smoking, so that's a plus.

Other complaints - breakfast is not free, even though the offerings are similar to a Fairfield Inn or Holiday Inn Express, where breakfast is free. The front door to the hotel is manual, not automatic, which doesn't seem like a big deal, but when you're trying to haul all of your luggage through a door that you have to pull open yourself, it can be a pain.

Lastly, there is only one entrance to the front of the hotel from the access ramp, and there is only a tiny little sign by the driveway, so be on the look-out or else you might miss the entrance and have to circle back around.

A colleague booked our group at this hotel because the location was convenient to our meeting location and restaurants. I read the reviews and had my doubts, but now that we're here I have discovered some pleasant surprises. Here's the pros and cons:

Pros:
Customer service is superb in every area -- front desk, breakfast staff, housekeeping & management.
The bedding is soft and cozy, very similar to a Hampton Inn, with a just-right mattress and lots of pillows.
The towels and wash clothes are superior to even the nicest of hotels (soft and supple).
The pool is nice sized and very inviting with nice chairs and a gazebo.
The breakfast buffet is very good -- eggs, bacon, potatoes, toast, sausage, fresh cut fruit, cereal, juice, and all the normal continental breakfast items.
There are always complimentary fresh baked cookies at the front desk.
The hotel is within walking distance to Pasados (excellent mexican food), Red Lobster, Hooters, Olive Garden, Outback and Cracker Barrel; and a short drive to Fridays, Quiznos and Chiles.
Hotel is on the frontage road of I-30 and easy to find.
Parking & internet is free.

Cons:
The internet in the rooms is wireless - no land lines.
The TV's are old.
The furniture in the rooms is very basic -- no frills -- except for the bed which is excellent.
Refrigerators and microwaves appear to be scarce.
Tubs are standard size with no frills like curved rods, ect. -- but nice water pressure.

I can't say enough about the staff here. It's hard to single one out, but I want to mention that Gilles went above and beyond to make my stay a pleasant experience. I had a small issue with my room, reported it to him, and he showed up within 5 minutes and made me a very happy lady. Bravo to the staff! I'll be back next time I visit the area.

Too much traffic noise from the interstate. Exercise room is very limited. Breakfast was good.

I stayed here for 3 nights on business in August 2006. I must say it was a very enjoyable stay. It's right at the interchange of I-30 and I-635. I wouldn't say it is close to touristy stuff. But it was close to where I had business.

The room I had was a little less spacious than I have seen at other Courtyards. But I was by myself, so it didn't really matter. It was very clean. Free high-speed internet (wired). Very comfortable bed. My room faced a very busy freeway, but the noise did not keep me awake (and I'm a light sleeper). Good soundproofing perhaps.

The staff was extremely courteous and helpful. The price was very reasonable. The breakfast was very good (combination of hot and cold items). My particular room rate included breakfast, so I'm not sure how much it normally costs. It has an indoor pool and jacuzzi. Looked nice.

The hotel is located at the end of a string of quality sit-down restaurants. There are probably a dozen good restaurants (Outback, Olive Garden, Razoo's, Japanese, and others) within a short walking distance.

If I have business in the area again, I will definitely stay here again.