We were terribly disappointed with this residence. The bed linen which we got had blood stains on it! (See photo) When we asked for fresh clean linen it was just laughed off but in the end we did get reasonably clean linen. However the towels also had yellow staining on them. We returned the towels for new ones and yet the second set also had yellow staining and black marks as though they were trodden on! (See photo) The apartment was very basic with telephone cable having been burnt which made us doubt the safety there as well. The curtain rail was broken with torn curtain and the sofa bed was incredibly uncomfortable. The shower was cold and there was no briefing on how to get hot water but instead they had signs regarding not using electricity too much which would increase the cost for them. The games machines simply took your coins and did not work. When we brought this to their attention they did return our coins but they failed to place a sign so that the next person would at least be aware of this. They failed to warn guests that there was building work outside which made it noisy. (See photo) There was also dust everywhere in the apartment on our arrival which makes us wonder what they take the cleaner money for at the end. The reception was closed during evenings (working hours 8-12 & 16-20) so nobody was there to help or answer questions during evening. We even tried their emergency line with no luck. The bathroom was mould around bath and dirty bath which made us clean it prior to use (see photo). It was such a failure on the basic factors of comfort and cleanliness and they have a lot to improve to get to acceptable standards which once they are there then only would we be able to get onto the specifics of giving suggestions of for example having some welcome teabags and biscuits and also having a proper directory with more information rather than telling guests not to use electricity in order to increase their profit!!
