We have just returned from our annual skiing trip where we stayed at the Les Balcons Hotel in Plagne Belle. Having read all the reviews, we would agree in part with other previous comments however, feel we have additional helpful points to make for would-be holiday-makers.
The hotel is well situated and is exactly as described i.e. ski directly to and from the door. The ski room is heated and secure with individual lockers for each room. However, despite there being a locker for each room, there are only two seats on which to sit whilst struggling to put on and take off your ski-boots. The ski room is cosy to say the least and would benefit with being bigger. Signage (or lack of!) is exactly as previous reviews have descibed it. After a days skiing, it is frustrating to have to trudge up and down stairs trying to initially find the ski-room and reception area (one sign that was on display reported the lift to -1 out of order). In addition, you have to go completely outside the hotel and into the adjacent building in order to get to the spa area. And yes, we actually saw people tip-toeing over the ice in their robes and flip-flops in order to get to a very average pool and sauna area. You will only try this once.
The bedrooms are quite nice and the view from the 1st floor onto the slopes was beautiful. However, a word of warning, some of the 1st floor rooms are directly over the dining room and from 6am onwards, a distinct dragging of chairs and tables around a tiled floor can be heard whilst the dining room is re-organised. For those of you enjoying that last hour or so of sleep, these rooms are definitely ones to avoid. One other slight irritation (for the ladies mainly) is the absolute lack of light and mirrors in the bedroom and bathroom. We're all for eco-friendly light bulbs but the dim light in the bathroom is frustrating and any make-up is best done by the balcony window!!
One thing that is definitely worth mentioning is how helpful and friendly the reception staff are. They really are an asset to the hotel and helped us whenever they could. We even saw one kind receptionist give his own personal heater to a disgruntled guest when the heating in the hotel had broken down one evening.
Unfortunately, this cannot be said for the restaurant staff (with the exception of one young waiter who was exceptionally helpful despite being the busiest - sorry we can't remember his name!). They seemed transfixed on inputting data into computers at the expense of noticing that diners are trying to get their attention. Comments about the set meals are correct. Disappointingly, there was never any effort made in trying to put right issues with meals e.g. on two occasions meals were undercooked and no offer was made to put them right. On one occasion, a turkey roll was raw on the inside (yes, raw) and the only sentiment expressed was disappointment that we did not like it like this. Is this even safe?!?
One previous comment made regarding no english TV channels is also valid, yes, you don't expect a raft of them but one channel only (perhaps news) would be helpful. Also, there is no WIFI in the hotel.
La Plagne itself was excellent and we enjoyed the best weather this season which made up for the slight issues with some parts of the hotel.
