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Pierre & Vacances Resort Moliets – reviews, photos

3.0 of 5
Rue Bremontier, 40660 Moliets et Maa, France
Hotel amenities
Pierre & Vacances Resort Moliets
Pierre & Vacances Resort Moliets
Pierre & Vacances Resort Moliets
Pierre & Vacances Resort Moliets
Pierre & Vacances Resort Moliets
Pierre & Vacances Resort Moliets
3.0 of 5 stars 42 Reviews
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42 reviews from our community

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The Hague, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Have Never Spent So Much and Received So Little.....!!!!”
2 of 5 stars Reviewed 31 July 2011
1
person found this review helpful

We recently spent 7 days at this P&V resort in a very cramped apartment. We are a family of 2 adults and 3 teenagers. First off, my big argument is with Keycamp which is the company I booked through, but unfortunately, I've not been able to find anyplace on their website to comment.

We received a package with a reservation voucher 2 weeks before our trip. NOWHERE on this voucher did it tell us we would be staying at a P&V complex. In fact, there was no address for our apartment at all. We naively believed, as in other towns, once you get there we would find signs leading us to our destination. Needless to say, after 10 hours of driving, there was no sign for "Keycamp". Luckily we had phoned the UK that afternoon for a street address. Our satnav brought us to a large complex that seemed like a resort, but when I went in and showed our voucher to the desk clerk he said he had no idea what "Keycamp" was, even though the address we had was correct. So off we went looking further. 30 minutes later we returned and this time my husband went in and basically shoved the voucher in their face and then they said "oh yes, this is where you should be!" At the bottom of the voucher was a "P&V" reservation number--totally different than our Keycamp voucher number. But it didn't state Pierre & Vacances, just P&V, so we'd no clue what it meant.

Upon entering our apartment at 22.00 we found that 1) it's incredibly small for 5 adults and 2) there are no linens whatsoever. A phone call to the front desk (which is a 3km drive away) informs us that housekeeping has made a mistake but the only help they can offer is for us to come pick up some linens at the reception area. Upon returning my husband says they only had 3 sets left, so we'll have to "make do" until Sunday morning. I'll add that once we received the required linen packages, only 1 contained a duvet cover...the other 3 were just 2 flat sheets. It was ridiculous.

We paid over €1600 euros for our 7 days and it was not money well spent. We were thoroughly disappointed in our accommodation. The house was clean, but hardly spotless. There was no oven, just a tiny combi-microwave...not big enough for a frozen pizza! Kitchen utensils were minimal...we had to buy a decently sharp knife at the supermarket to cut up fruit and veg. The wc was extremely tiny. There was only 1 small trash can in the kitchen for the entire apt, but upon investigation my daughter found a small, bathroom one in the back of a cupboard. Oh, and said cupboard, which was under the sink in the bathroom, fell forward every time you opened it's doors. Evidently it was just thrown in with no attachment whatsoever. All the brochures in the apartment with instructions on how to use the appliances are written only in French.

The sleeping accommodations were not good. There was only 1 bedroom, which contained a double bed. To get in to the bed, you had to walk sideways against the wall, i.e., no extra space at all! There was only 1 window in the room, which only opened full out on to the communal hallway used by all the guests in the complex. Therefore, if it was left open, anyone could just stick their hand in or frankly, just jump in. The teens had to make do with 3 sofa/sleepers which were also in the small living area. They had no privacy at all and there was no room to even put our luggage somewhere out of the way. Thank goodness we had a large balcony which we used as an extra room. And even when it rained, the balcony remained dry, which was helpful.

There is no WiFi in the apartments themselves. The only WiFi available is if you go all the way to the main reception area and pay €3/hr for the privilege. The connection was extremely slow and made even more complicated as you have to pay with a credit card to a website without security. Since we didn't want to chance an unsafe website, we weren't able to use our laptops at all. The tv -- which had no remote -- had only French language channels.

My last point is to say that evidently we stayed there before the UK schools were on vacation. Except for a few Belgian families, we were the only non-French tourists in the entire complex. For us this was not an issue, but I can well imagine for others it wouldn't be much fun. Our kids had looked forward to the much heralded "teenage" night spot, but didn't even go. It was kind of like being a non-member in a members-only country club.
I will add that the pool was wonderful and was put to good use by us. The grounds are gorgeous and very well maintained.

This is not the type of place to stay if you enjoy touring the French countryside....because, frankly, there is not much to see in this part of France. Our days trips consisted of driving 2 hours each way to Bayonne, Biarritz and San Sebastiaan in Spain. There are no charming villages or beautiful scenary close by. If your love golf and the beach, it's fine, but it's not an explorers paradise.

You can be assured that we will not be booking any future vacations via Keycamp.

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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dublin
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“A great place for families - fantastic baby club”
5 of 5 stars Reviewed 13 September 2010
5
people found this review helpful

My husband, our two-year old twins and I just came back from P&V Moliets et Maa Resort. We had a fantastic 2-weeks stay there.

The resort is very much catered for families or golfers which was perfect for us.

Description of the Resort

The resort is on a Golf course and the houses are in middle of trees (foret landaise) which is great for peace and quiet (but not so good for phone reception! you'll get a genuine holidays!).

There are three parts to the resort (I have taken a photo of the map enclosed):
- le Hameau where the main reception, the main pool (including a 'heated' one), all the clubs, the little farm, restaurant etc are - the hameau seems to be mainly made up of apt accommodation (i.e. smaller accommodation);
- les maisons du Golf (where we were) which is made up of small houses (5/6 people and 7/8 people), a reception (not often opened), a nice but quite cold pool and baby pool and a laverie;
- la bastide (again apts, pools and playground) – seems to be mainly accessed by people on Golfing holidays when we were there.

We had a 5/6 people house and I would recommend it for a family of four. The house was just the perfect size for us but would probably be too small for 5/6 people. It was simply furnished but it had everything you needed (exept an oven or a grill!) and was clean and very quiet i.e. good noise insulation and the shutters blocked the morning sun so we were able to have a few lie-ins even with a couple of two year old! The house fits in very well in the resort and the splendid nature all around!

We were in house 64 and I think all the houses are about the same in terms of lay-out. I will describe it further below if somebody finds it helpful.
Each house has access to a small garden. Part of the garden is tiled and has table and chairs for outdoor dining. The other part is a untiled area– Ours (and the ones of all the other houses from 60-69) was not great as it was shadowed by trees and therefore was sandy (no nice grass) and full of leaves, branches etc: and kids got mucky in it in about two seconds. Houses 70-77 seems to get a much better deal with access to a garden made of grass and an opened communal areas where the kids could play in safely.

You can easily walk from one part of the resort to the next through a piste cyclable/pedestrian path. The baby club in Hameau village was about 10 min walk from our house. For easier access to the Hameau village (if like us you have young kids that you have to carry to the baby club), I would recommend houses 95 to 116. They are the closest to the hameau village and not too far from the car park. They are far from the maison du golf pool but closer to the main pool.

In terms of the golf itself, my husband played nine-holes three times and thought the course was excellent. He did not have time to do the 18 holes course. It did looked fantastic though and chatting to locals, it appears to have a great reputation. It was confirmed by the bus loads of golfers accessing it the first week of september.

Description of the house
As you get in the house, you had a small entrance hall with a downstairs loo on the right and the stairs to the bedrooms on the left, a big cupboard and a door to the kitchenette/living area ahead.

The kitchenette has a electrolux cooker, a microwave (which toast your bread), a sink and a dishwasher - it is tiny but enough to cook a meal for four.

The living area has a table for six, a sofa and a samsung flat screen tele with a coffee table. The living area has french door access to the garden (described above). Upstairs you have a small bathroom with a bath and toilets as well as a double bedroom (small but you may just be able to squeeze in one baby bed if you really needed) and a small twin bedroom. The double bedroom has french door access to a balcony.

As I said above, the accommodation is simple (no four star luxuary) but it is perfect for a two-weeks holidays. We have gone with P&V before and we thought this one had more character and compared favourably in terms of size. With P&V, we found that it is always better to book the accommodation bigger than the one you actually need according to the brochure (i.e. Accommodation for 5/6 if it is 4 of you) if you want to be confortable and still have some living space - French holiday makers appear to have an habbit to think that tourist can be treated as tinned sardines (and I am French myself). I asked about the 7/8 house in Moliets (we are expecting twins again for next year!) and they told me that you get an extra room with bunk-beds and a larger living space. It would not work for us for next summer as bunk-beds are not on the cards for a few years yet.

Description of baby-club

It was probably the best part of the whole holidays. We had paid the 115 euros per week per child for the 6 sessions in the baby club. It was money well spent. Our children attended every morning (9.00am to 12.30) during the week and one afternoon (15-18.30 - if you want to take up a day-long activity, you can have them in for the whole day if you pay the lunch time session of 20 euros per child - it was not necessary for us) .

Our children do not attend a creche but they really enjoyed the club. The staff was extremely friendly, professionals and warm. The children loved them. A special mention to Marie, Virginie, Viviane and Elodie who were just fantastic during our two weeks and were well able to handle to the little tears when we left the first few times or when little bumps occured. Every morning the staff asked how they got on the day before and after each session, they told us how they got on during the session. They were able to suppport (and to be honest surpass) our efforts to potty-trained the twins!

Every session had a planned activity ('manipulation', painting, gymnastic) and children appear to be organised in sub-groups according to their age (the baby club is for children 6 months to 3 years) for these as well as unstructured play time. There were no more than 10 children per session and at least three staff there. There are two linked play rooms in the baby club, a sleeping area, a little 'eating areas' with table anbd chairs for their mid-session snack and two outdoor enclosed spaces. There are also toilets and changing areas. The place is cleaned, full of up-to-date toys and very pleasant.

The children really enjoyed their times there and towards the end, one or the other would push us out of the door when we were leaving them there. Their language skills progressed there which shows that they got a lot of attention.

As for us, we got our first genuine holidays since they are born!!!

Description of the rest

We found the staff at the main reception friendly and helpful when it came to finding activities during the three rainy days we had during our stay. We did not have a huge amount of contact with staff in general but when we had to – they were usually prompt to respond

P&V organise an information day on the sunday with stands on things to do in the resort or around it. We did not partake to any of the organised activities (except for me, aquagym which was good fun) but took the info and went to things ourselves when it suited us. I would recommend the visit to the Maison Tenoy (fois gras fabrications).

We did not try the restaurant as it did not look too appealing (a bit old fashion looking and menu a bit blend looking) and we prefered to eat in Vieux Boucaux village, by the beach or in La Ferme Tenoy if we were out of the resort. We only had coffees/drink at the bar a couple of times when we were using the wi-fi in the main reception and when the bar was open (weird opening hours). Just a small note there, the wi-fi was not always working and you had to pay for it which I fail to understand why it is necessary to pay for wi-fi in a resort these days!

In terms of the swimmings pools, they are clean, enclosed and safe (gate all around). There are plenty of sunbeds and we never had a problem accessing several (we were staying in the resort from the 28th of August though) – the pool in Maison du Golf has an interesting shape – the one in the main area is a square. Both pools are quite cold (even if one supposed to be heated) even the baby pools are cold. I supposed it is better at the heigth of the summer

In terms of price, we got a good deal as we went just outside the school holidays and got a discount for booking early - we paid around 1,700 euro for two weeks including the baby clubs sessions for our two kids. Parking is free (unlike other P&V resort )and we did not have any other surprise charges. So it is all we paid. We did our shopping in the Hypermarche leclerc in Souston (the superette on the resort is handy but a bit expensive) and went to the morning markets in Vieux Boucaux (next village (6km) for fresh veg and cheese. There is also a fantastic butcher in Vieux Boucaux in the pedestrian street.

So overall it was a fantastic and relaxing holidays. I would strongly recommend this resort

  • Stayed August 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Four Stars Pricing for One Star Service”
2 of 5 stars Reviewed 7 August 2010
1
person found this review helpful

We stayed there one week. We were 2 adults and 3 kids (7, 8 and 10).
We had chosen a house for 5/6 people. I believe an extra room would have probably been better for us but we wanted to stay close to friends who were there at the same time. Accommodations are grouped by style/size.
2550 Euros/week for a 45 square meters looked to me quite expensive therefore I was expecting a great quality of accommodation and service.
What was not my disillusion.
My first surprise was when we arrived. The house we had been assigned was 50 yards away from the parking. When I asked to the reception if they had anybody who could help carrying our luggage, they told us that it was not something that they could help with. I spent the next 15mn carrying our heavy luggage to the apartment.
What I didn’t know is that I would have to do the return trip soon after.
Indeed, when my wife entered the house, she realized that it was dirty and old. For sure not renovated as they had told me on the phone.
We had paid an extra 125 Euros for the Comfort Formula. It gets you beds already made when you arrive (first time I have to pay an extra for this) and a mid-week cleaning.
The beds were not made when we arrived.
The fridge was as if the last tenant had just left. Kitchen utensils were very limited.
We called the reception and asked if they could make the beds and clean the house.
They told us that the beds would be made in the next 2 hours but cleaning would have to wait the day after.
We asked them if we could move to a different house. Fortunately, there was still one house available. We checked it out and decided immediately to take it. Unfortunately we had to move further from our friends.
When we asked the reception if they could send somebody to make the beds, they answered that it was not possible as the Comfort Formula was attached to the previous house, a contract that they had not fulfilled. It looked like a mad house.
All the houses are the same, but apparently they are owned by individuals who rent them through Pierres et Vacances.
That means that over the years the quality of each one can differ. Some of them are slightly better equipped (in terms of kitchen utensils) than others.
Overall the reception staff always showed little comprehension of what service meant. I suspect that it is because P&V is basically a Real Estate company whose bottom line comes mostly from building houses and selling them, and incidentally getting a management fee for renting them.
When I asked the staff if I could get reimbursed part of the 125 Euros as the contract had not been executed, I was told that it was not the policy of the company.
There are 2 receptions in the all resort. The one in charge of the “Maisons du Golf” is barely opened. 6 hours a day in average. Don’t try to ask for something 1mn after the official close. They are long gone.
I noticed also that some days, both receptions are closed at the same time. That something quite unusual for this kind of resort.
I could mention a long list of small issues but I believe I have already made my point.
That’s a pity that the management does such a bad job because the location is great and the surroundings are beautiful.
The golf course is amazing. I took classes with the pro there ( Patrick Wibaux). He was very good. Fortunately the golf is run independently from the resort.
My kids went to the different clubs. I was first surprised to discover that they were entitled to only 6 half-days. My sons were quite excited to have all these activities. Eventually they decided to skip some of them as they were too boring. They spend half the week repeating the final day show. Unless your kid likes to perform in front of a public, this can quickly become uninteresting.
I have to acknowledge that the staff in charge of the children were very enthusiastic. My kids liked them a lot. They put a lot of energy on the shows they presented on different nights. We had good time attending these events.
Overall, we tried to make the best of a bad start. We decided that it was better to enjoy our time there and not lament ourselves. Vacations are too short to waste them.
The friends who stayed there with us had already been in one of P&V resorts in the South-East of France. They generally thought that Moliets was of a lower quality.
A final point I would like to precise : I am French. None of the difficulties I had with the staff were linked to any difficulty communicating with them.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Resort Moliets, responded to this review
2 December 2010
We are sorry to read your negative review you have posted following your stay at our Moliets residence. Pierre & Vacances properties are self-catering residences unless otherwise specified. This means that services normally included within hotel service, such as a concierge and bed making service are not included within the price but can, as stated on our website before you book, be purchased as an additional service. This means we can keep our prices as affordable as possible in an otherwise competitive ski area of France.If you had paid for an additional service then it should be fulfilled and we sincerely apologise for them not being so. These comments have been passed onto our head office for further examination. We have also logged the level of cleanliness in your room which clearly does not adhere to our usual standards. We are happy in this instance that the staff managed to re-house you to a more suitable apartment. We do however urge you to contact our customer services department to further discuss the issue surrounding your comfort package and other concerns. Pierre & Vacances properties are partially owned by individuals but all are managed by us. This means strict levels of service and cleanliness are to be adhered to and strive to improve any particular area that does not fall between these strict guidelines.
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4 of 5 stars Reviewed 25 August 2009

Great accommodation, we stayed in one of the houses that backed on to the pool. Very quiet and very relaxing - loads of free deckchairs, pool cleaned every day. Staff very attentive and had all equipment for our your son (6months) such as high chair/cot etc.. Moliets plage local village is quiet and not many good restaurants but ideal location if looking for a quiet holiday/self-catering or going surfing is your thing.

  • Stayed July 2009, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Good family holiday”
5 of 5 stars Reviewed 6 September 2008

Four of us, two teenagers and two adults rented a house for 5 to 7 in this holiday village through Key camp. House just by the pool and golf course, within walking distance of the sea and local village. Enjoyed the cycling, surfing and access to good restaurants by foot.This is our sixth visit to a Pierre et Vacance site and we have been pleased with all of them for range of activities for teenagers and adults.
A quiet, undiscovered part of France with lots of sports activities. Key camp gave the best value rather than booking direct with P & V. Enjoyed evenings out in traditional french restaurants on the square in nearby Leon.

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Additional Information about Pierre & Vacances Resort Moliets

Rue Bremontier, 40660 Moliets et Maa, France
Price range (per night):* INR5,041 - 18,707

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