we originally booked a bungalow which we thought had hot water but didn't, shower is only a hand held shower and a pot to put water in, we asked for an extra bed and got a mattress and a sheet, when it rained the roof leaked onto the mattress so we asked for an upgrade which we got and at least had hot water the bathroom was all moldy, the roof i think there must be termites or something because there was some sort of grit that kept falling from the ceiling onto the bed, they didn't change the linen on the beds just came and remade them.
the rooms were dark and the lights aren't very good, in the first room the power point for the TV was coming out of the wall which we had to try and keep my little 1 away from, the food was so so but don't eat any salads (as i brought 1 back up) the breakfast was the same every morning 2 options American or Indonesian, When it rains heavily all of the pathways get flooded but that seems a common thing in Bali. During the day you can hear the noise from the Waterbom but it closes at 6 so it doesn't affect you getting to sleep.
The massages were really cheap and good this was the very best thing about this holiday, $10 aus gets you 1 hour awesome massage. soft drinks were only 8000 idr so that was good. The restaurant staff were very good and helpful, but most of the front desk staff showed little interest in wanting to help you get anything.
we found that the bungalow and the upgrade room smelt like mold in the bathroom and just needed a good general scrub with bleach, and the mirror was very dirty.
the pool was great but very rarely were towels supplied.
the bathroom door did not shut on the upgraded room, the toilet seat was broken and slid around while you were on it, the wardrobe door handle was broken so cant open it.....
hot water was either very hot, cold or luke warm, and no amount of adjusting could get it right...
we don't consider ourselves overly picky people but i and have been to Bali 3 times and have never stayed in a hotel that charges so much for so little......
Room Tip: dont book here
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC