I have stayed in many hotels in Madrid from 3* to 5*+ and this was the best! The room was bigger than expected and had a free mini bar. The breakfast was ample and the staff pleasant and helpful. The lounge downstairs is fine for a quick dinner. Good cot was provided for our baby. A minor issue in the room was immediately fixed. Location is very good for the airport and public transport. Overall a top class hotel - we will be staying here again.

No kettle in the room (no way to have hot water and prepare hot drink), no shower curtain (bathroom is in big room, and it is cold). Buffet for breakfast is so disappointing... And hot food is cold in the plate...
No free internet access...
Very nice decoration and nice design, but essential items for confort are missing.

We stayed here for 4 nights to attend a wedding in centre of Madrid. Hotel staff very professional. Food Excellent. Location was the best.. Far enough away from centre to enjoy real life of Madrid at non tourist prices. Local restaurants and bars very friendly and unbelievable inexpensive. We were close enough to tourist centre (Sol) by metro €1 euro or Taxi €8. Airport from local metro station direct to Terminal 4 only €1.

apart from reception staff you cant talk in english becouse they dont speak english, specially restaurant staff. rooms are clean, but you cant open your window in the night becouse its very loud on the street. rooms are to hot so you need to keep aircondition all the time on so we ended our trip with bad chest infection. dont try steak 16 eur for 4 chips and more grizzle in steak then meat. ! far from the city center and overpriced.