I only have two complaints about this hotel: exterior corridor and some unfriendly staff. The exterior corridor can't be fixed, but the staff can be trained. The breakfast lady was rude, no questions. Other staff members were friendly though. The room was nice and modern. Our bed was comfy and the couch was new. The bathroom was very tiny though. The kids thoroughly enjoyed the pool, and we enjoyed our stay.

I checked into the Quality Inn, McKinney TX on Saturday, February 26, 2011 planning to stay four nights while repairs are being completed on our home in Allen. The desk clerk insisted on seeing my driver’s license and when I presented it, she made a photo copy. I have never had that done before. I was uncomfortable with this practice, and fund out later that other motel guests have refused, but were still allowed to stay.

The manager gave me a special rate for my 4-night stay and when I had called him earlier in the week, I was told that a full breakfast was included with my stay. I’m a Choice Privileges member and stay at their motels whenever I travel. I was looking forward to a full breakfast, but when I arrived in the breakfast room, I found only bread, cereal, juice and coffee. The attendant explained that they had run out of the normal, biscuits, bacon, sausage, and eggs, but the manager, Brian (Kumar) Patel had put an order in and there would be a full breakfast on Monday. That did not occur so I called the hotel chain and found that a full breakfast is advertised. The customer complaints representative called the motel and was assured that a full breakfast was being served. The Monday morning breakfast attendant explained that they had switched to a continental breakfast and would no longer be serving a full breakfast. I explained that the Choice Privileges representative in Grand Junction, CO was not aware of this. She suggested that I talk with the manager. The staff at the front desk said that Mr. Kumar would not be in on Monday, so I would have to wait. When I checked out the manager said nothing to me about the fact that they had gone to a continental breakfast or the complaint I made with Choice Privileges. He went on like nothing had occurred, but was not friendly.

Having a quality motel is more that just having a nice room. Total quality includes the breakfast offered guests and the honesty that goes with it. This motel was far below the standards I expect from staying at a Choice Hotels establishment. I stay at Quality Inns frequently with I travel and this motel gets a failing grade for the customer service it provides.
Joe Seiling, MSW
Major (Ret), U.S. Army
Medical Service Corps

We checked in specifically asking for a non-smoking room. When we opened the door, we could smell the smoke, plus, there was an ash tray on the table by the door. We went back to the front desk to ask for another room. They said all the smoking rooms were at one end of the building, but if someone asked for an ash tray, they were given one, no matter which room they were in. We were given another room, which also smelled like smoke, but not as strong as the first.

The floor had cheerios near the corner of the bed, there were no hangers in the closet, and the toilet seat was only bolted down on one side. There was urine where the other bolt was missing, as well as urine running down one side of the toilet and onto the floor.

We won't be staying here again.

I was recently travelling to visit family and made the mistake of trusting that the name Quality Inn was an appropriate name. Upon check-in I asked if the room had internet and I was told that it did. The wireless interneet did not work, so I tried using the ethernet connection provided in the room, which also did not work.

The room was a smoking room and smellled like it had been cleaned prior to my stay. There were cigarette ashes on the floor as well as trash behind the desk.

I definitely would not stay here again!