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Fairfield Inn & Suites Marshall – reviews, photos

2.5 of 5
105 West Interstate 20, Marshall, TX 75672
Hotel amenities
Fairfield Inn & Suites Marshall
Ranked #1 of 13 hotels in Marshall
5.0 of 5 stars 85 Reviews
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85 reviews from our community

    Trip type
Traveller rating
    66
    17
    0
    2
    0
Date Rating
Tulsa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Oustanding value plus”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

First time to Marshall, but will definitely stay here again if ever in the area again. The staff was amazing! Catrina and Adam headed up the front desk, provided directions to my meeting location, and never failed to offer to help. The room was spacious and comfortable; the jacuzzi tub was a welcome sight after a week on the road.
Breakfast was delicious and had plenty of variety. Well done!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 401klady about Fairfield Inn & Suites Marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, General Manager at Fairfield Inn & Suites Marshall, responded to this review
17 January 2012
Thanks for writing a review about your stay with us!! We know that you are very busy and we appreciate that you took the time to share this with everyone on Trip Advisor. Our staff is one of the best qualities of our hotel. They are what make our hotel top in the Fairfield brand. I am so happy to know that we were able to give a relaxing evening and get you on your way the next day to your meeting. It is great to hear that you will be back if you are ever in the area. Thank you for all of the compliments!

Thanks,

Erin M. Smith
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
1 review
“nice place!!!”
5 of 5 stars Reviewed 11 January 2012

our stay here was very pleasant room was nice and clean and staff was very friendly

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tommy w about Fairfield Inn & Suites Marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, General Manager at Fairfield Inn & Suites Marshall, responded to this review
17 January 2012
Thank you taking the time to write a review about our hotel! It is always great to get feedback on how we are doing. We are glad that you had a pleasant stay with us. We hope that if you are ever in the area again, you will stop in. Thanks again!

Thanks,

Erin M. Smith
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trinity, Tx
1 review
1 helpful vote 1 helpful vote
“Extreme Hospitality”
5 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

Staff is genuinely helpful, welcoming and wants to be at your assistance. Above average fitness center. Pre-core EFX and treadmills. Gorgeous pool area and hot tub area.

Tamara Franks

Room Tip: I-20 side and a non-I-20 side. I could always hear the traffic on the "odd" side. Not horr...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tamara F about Fairfield Inn & Suites Marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, General Manager at Fairfield Inn & Suites Marshall, responded to this review
17 January 2012
Thank you so much for writing a review on Trip Advisor about your experience at our hotel. We were glad to have you stay with us during your workshop. All of you were great! Our staff thanks you for the kind words about them and the hotel. I apologize about the roar sound you heard from the traffic, but it is good to know that it wasn't too bothersome. We will make sure to put you on the other side of the hotel on your next trip!

Thanks,

Erin M. Smith
Assistant General Manager
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Kingwood, Texas
1 review
“Korean War Vets review”
4 of 5 stars Reviewed 10 January 2012

To Whom it may concern, my wife and I recently stayed at your hotel in Marshall. I am not complaining about the hotel and the people who work there but would suppose it is a Marriott management complaint.
I asked the desk if you offer a special rate for Vets and verified that I was a Vet from the Korean War and the reply was yes, those on active duty. That is wonderful that the active duty Vets are rewarded for their service to our country. My complaint is that you do not offer a discount for all Vets, like the Holiday Inn and others, since we all put our "butt" on the line for this country and our citizens.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Harry F about Fairfield Inn & Suites Marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, General Manager at Fairfield Inn & Suites Marshall, responded to this review
27 January 2012
Thank you for writing a review about your experience here at our hotel. I am glad to see that you were happy with our hotel and staff, but not with the rate. Unfortunately, we are a frachised hotel. Our hands are tied in more than one way regarding rates. We appreciate all that you and the rest of the military (both active duty and veterans) have done for our country. We would not be where we are without you. I will speak with my corporate office to see what more I can do to open that option for you. Again, I am truly sorry that we were not able to honor that for you. Please contact me via email at agm@fairfieldmarshall.com or by phone at (903)938-7666.

Sincerely,

Erin M. Smith
Asst. General Manager
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San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Completely Impressed”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

Stayed overnight on a business trip. Taken aback by the friendliness and proficiency of the staff.
Room was excellent and breakfast was beyond expectations. There was an IHOP across the parking lot and a Waffle house < 1 block away....no need.

I highly recommend this Fairfield

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TRIBOB_7745 about Fairfield Inn & Suites Marshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldMarshall, General Manager at Fairfield Inn & Suites Marshall, responded to this review
17 January 2012
Wow! Thanks for the great review! It is wonderful to hear that we thoroughly impressed you with both our facility and staff! It is very handy that we have IHOP so close to the hotel. Alot of our guests like to go there because they don't have to get out and drive anywhere. We hope that the next time you are in Marshall, you will stay with us again!

Thanks,

Erin M. Smith
Asst. General Manager
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Additional Information about Fairfield Inn & Suites Marshall

  • Fairfield Inn Marshall
  • Fairfield Marshall
  • Marshall Fairfield
  • Marshall Fairfield Inn
Address: 105 West Interstate 20, Marshall, TX 75672
Price range (per night):* INR6,319 - 7,605

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