My husband and I stayed at this establishment recently as part of a 10 day trip. I have a mixed review, but will begin with the positive: Comfort Suites (CS) has beautiful curb appeal and foyer/reception entry. The double queen suite we had was also very nicely decorated and clean. This establishment needs a front desk employee that can match the grand entry. But the employee who was leaving for the day as I was walking in could afford to make a better first impression: say "Good afternoon. Someone (a name?) will be right with you. Enjoy your stay!) Courtesy costs nothing. And people pay hard-earned money for your services.
When I checked in I had a cool reception compared to the 3 previous hotel check-ins; no big deal--I continued to smile but remained silent. Eventually the young man at the desk would break his terse silence and turn on his p.r. skills.
One disappointment was that this was the only hotel to NOT grant a AAA discount on this trip. We checked in on a Thursday night. Maybe that makes a difference? Another disappointment was that my computer warned me that the internet site was not secure. Opted to use the SLOW connection in the business center next morning. My other big disappointment was a too soft bed and waking up with "mosquito?" bites on my back and back end! Hubby had fewer of them on his chest and upper back torso. I stripped the linens and searched for evidence of critters but found none. Proceeded to bag my pj's and double bag all laundry and threw that bag into the trunk and washed it in hot water as soon as we got to our next destination. Felt “bugged” the rest of the trip.
- Marshall Comfort Suites
