I have stayed at this property in the past and have experienced poor security and lack of customer service, especially from the GM. As a platinum member you would think that when you leave a message with the GM that they would have the courtesy to call you back, this one will not. Recently my travel company had booked this location by mistake; the GM did not return my calls and would not even consider a refund when my travel company finally reached the GM. She stated we have a 48 hr. cancellation policy and that’s it. I have stayed at this property many times and endured the lack of concern and the increasing disrepair of the property and will no longer stay here. I do enjoy the Priority Club but this place is not worth it. To bad it does have a nice location.

The hotel itself is ok. What bothers me is that my vehicle has been broken into twice in two weeks. Filled out paperwork at the police dept but they dont really care about your lost items..the hotel staff, GM says there is nothing they can do about it...also, seems like every night someone comes up to me in the parking lot and asks for money...again, complained about it, but staff says there is nothing they can do. They wont even consider hiring security....I travel a lot on business, and I like my points at Holiday Inn, but I cant afford to stay somewhere that doesnt take security seriously.

i I travel quite a bit in fact I’m a priority club platinum member and I can say with 100% certainty that this is without a doubt the worst service I have ever had in a hotel. For starters I had a room reserved and they changed my hotel rate without even calling me so upon arrival when I complained that they changed my rate without calling me or honoring it for the week and then changing it the very rude front desk “help” said that if I didn’t like it I could go stay at another hotel. That their general manager said it was ok to change a rate on someone without even notifying the customer. well they just lost my business and I won’t be referring anyone else I work with to stay there

front desk clerks not much you can say. guy checking in was ok but didnt give much info about anything and then checking out lady was rude. dont bother asking her nothing. i had two rooms and both rooms had a/c problems would be a good idea to put ceiling fans in. and the bathroom under the counter was dirty and floor tile was nasty. rooms where nothing like i expected from walking into the hotel.