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Hilton Garden Inn Dallas Lewisville – reviews, photos

3.0 of 5
785 SH 121 Bypass, Lewisville, TX 75067
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Hilton Garden Inn Dallas Lewisville
Ranked #6 of 23 hotels in Lewisville
4.0 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    29
    10
    3
    1
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Date Rating
Moscow
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Very good place, convenient, quiet, comfortable and friendly”
4 of 5 stars Reviewed 4 January 2012

We stayed (still do) for almost two weeks. It's a good location for us - 5 min walk (ok, 7!) to the shopping mall area where you find the restaurants, car rental facility, shopping, cutting hair and everything we need.
Nice comfortable rooms with very really large bed, large table, chair and still enough space for our 20-month baby to run :)
You have everything - microwave, cooler, climate unit works perfect cooling/warming it fast, toiletries, large TV...
But that's not the case. The staff is so friendly you can expect help in any situation even before you ask for help. Rooms are made up at the second you go out - even if you go just for the breakfast for 15 min.
There is a lake (river?) right net to the hotel, nice place to watch the water and relax.
Bare in mind the breakfast is not included into the price - you can get it for 10 USD or if you take just juice of coffe or something else - you will be charged even less.
The only reason I value it very good not excellent is that we did not really love the food very much - but we are not used for the local food at all and expect a european breakfast including cheese plates, meat choice and so on. Still once I asked if there is any I got the choice of different cheese types for my breakfast) Well, probably the bathroom is a little smaller than we need - but maybe we just need to eat less!))
Will stay here definitely once I am back and would recommend it to my friends. We stayed in a different one for 1 night and moved from there.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Natala about Hilton Garden Inn Dallas Lewisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindale, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“The BEST place to stay!”
5 of 5 stars Reviewed 9 December 2011

I stay frequently at this hotel and the staff always provide a "wow" factor that is off the chain! I never consider any other place to stay when in Lewisville and recommend this hotel as the best in customer care during each stay.

Room Tip: The beds can be adjusted for added comfort.
See more room tips
  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, MD
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Texas Style”
4 of 5 stars Reviewed 8 November 2011
2
people found this review helpful

My wife and my two young daughters (3 yrs, 14 months) stayed at this Hilton Garden Inn Dallas/Lewisville while in Texas for a wedding I was a groomsman. This was a very, very nice Hilton that met all of our needs. The rooms were modern, probably renovated not long ago.

We arrived before check-in time, and our room was already available. The staff was extremely friendly and helpful. We needed a crib and it was delivered immediately. The staff also gave us our welcome packets (from the bride and groom) and held onto my tux AFTER we left early for a flight, so that another groomsman could pick it up and return. That was very nice.

The free breakfast buffet was plentiful for my daughther's picky tastes. It was spacious enough to accomodate 5 or so junior college basketball teams staying there at the same time. Needless to say, 6'+ young men can eat, and there was plenty of food for everyone.

The pool was nice, yet cold. This was mid September, so I can't complain. The cable channel selection was great, including the necesary children's selections.

The hotel is located close to a state highway, making trips around the area easy. There is also a large (largest non outlet mall I've ever been to) within walking distance. The hotel offered a shuttle to and from if you didn't have a car.

We had a very wonderful stay at the Hilton Garden Inn and would recommend this location for anyone to stay.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Arnold J about Hilton Garden Inn Dallas Lewisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDallasGM, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review
1 February 2012
Thank you for your recent stay with us at the Hilton Garden Inn Dallas/Lewisville.

We love having families stay with us and I am pleased that you enjoyed your stay.

I observed the wedding that was held in our Ballroom and it was beautiful!

Thank you so much for your business and I do hope that if your travels ever bring you back to the Lewisville area that you will consider the Hilton Garden Inn Dallas/Lewisville as "Your Home Away From Home"

Best wishes!

James Montgomery
General Manager
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Portland, Oregon
Top Contributor
54 reviews 54 reviews
Reviews in 39 cities Reviews in 39 cities
86 helpful votes 86 helpful votes
“So friendly!”
5 of 5 stars Reviewed 4 November 2011

I stayed here for 2 nights on business in November. Lots of good things to say about this place:

1) The front desk was super friendly and over the course of the next two days, they remembered me by name and said hello when I was in the lobby area.
2) The breakfasts were nice and well appointed. Good hot and cold options for the buffet. Kind serving staff.
3) The room was comfortable and they did have modern updates like a flat screen TV and nice office chair.
4) I am not sure that this is a typical HGI - it has a grand entrance and really high ceilings and decor.
5) The room decor itself was really modern and updated - blue and beige hues made it feel more upscale than a typical HGI and really nice interior decorating.
6) Business Center worked great, not color printers but that's not to be expected.

all around a great stay, and I'll definitely be back if I'm in the area!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask elh76 about Hilton Garden Inn Dallas Lewisville
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HGIDallasGM, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review
1 February 2012
We loved having you stay with us and I am so pleased that you enjoyed your stay!

Our entire team takes great pride in exceeding our guests expecations!

Our Executive Chef and his team work hard to ensure we have creative high quality food and beverage offerings and I am happy that you enjoyed your dining with us.

Our hotel does have over 15,000 square feet of meeting space and is often used for conventions, meetings and social events.

Our entire team can't wait for you to return!

Safe travels always!

James Montgomery
General Manager
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New Jersey
Senior Contributor
45 reviews 45 reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
“Good Property with a couple of Quirks”
3 of 5 stars Reviewed 5 October 2011

The property is large and includes space for small to medium sized conferences. The breakfast is good with buffet and made to order choices, but not necessarily at bargain prices and the service is well... can't remember any service except when they handed me the check! The pool is nice and adequate for lap swimming but the "fitness" center is less than lame with a couple of treadmills, an under inflated fitness ball, a few dumbells and a bench inside an area the size of a food pantry. The rooms are nice but the Air handling units are very loud and tend to be sleep disrupting. The staff is a mix of those who care and those who dont!

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask The_Wine_Snob_NJ about Hilton Garden Inn Dallas Lewisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDallasGM, General Manager at Hilton Garden Inn Dallas Lewisville, responded to this review
1 February 2012
Thank you so much for your feedback regarding your recent stay.

I am pleased you enjoyed the breakfast items and that you found the guest room comfortable.

I will address your concerns related to our breakfast service with our team, as this is not typical for our hotel and we will work with our team to ensure all guests receive "Wow" levels of service.

Additionally, please know that our hotel air conditioning units are normally very quiet, and if you ever experience a problem, just let any team member know and we can normally make a quick adjustment to remedy any problem you may experience duringyour stay.

It is our goal that you be 100% satisfied!

I do hope we will see you again soon.

Best wishes and safe travels,

James Montgomery
General Manager
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Additional Information about Hilton Garden Inn Dallas Lewisville

  • Hilton Garden Inn Lewisville
  • Hilton Lewisville
  • Lewisville Hilton
Address: 785 SH 121 Bypass, Lewisville, TX 75067
Price range (per night):* INR4,793 - 9,195

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