After Day 1 we had no maid service. After calling down to the front desk they did come and pick up our dirty towels and replace toiletries but shouldn't have to ask. Also, the pool and spa were so chlorinated that it was impossible to stay in that enclosed area more than 10 minutes.
Most importantly, they charged my credit card $25.00 for fees that I still have yet to get an answer on what they were for. We did not make any calls etc.......

We just returned from a 3 nite stay. Staff were extremely helpful and friendly. Rooms are clean. Def wood stay again.

My stay was 6 nights. I've stayed at several Country Inn & Suites in different parts of the country and have found them to be confortable and clean. The housekeeping at this location was very poor. The bed was never properly made, coffee pot never empted and cleaned, no vacuuming, trash baskets not emptied; I had to call the front desk on more than one occasion to get clean towels, ect. I asked to speak to the manager every day but she would dodge me. I've yet to talk to her. On the last day I stayed, the room was never touched, dirty towels in the floor, dirty linens on the bed (I don't think the sheets were ever changed the whole week), bed not made. The front desk assured me my complaints were given to the manager but I never got to talk to her about the housekeeping problems.

We stayed in a Junior Suite: Bedroom w/TV, dresser; French doors separating bedroom from living room; Living room w/desk, chairs, couch, TV, fridge, microwave, dresser, thermostat; Bathroom. Non-smoking room had cigarette burns on carpet. Smokers down the hall meant some smoke in the hallway. Shower nice and tall; ample and good soap, shampoo. TV channel selection was ok, reception not always clear, but still watchable. Sheets kept coming off the bed; could use sheetbelts or larger sheets. Bed had down and down-alternative pillows. Breakfast was very good and changed from day to day, but the list at the front desk did not match the offerings in the breakfast room. Might include hot eggs, sausage or other hot prepared items. Waffles, oatmeal, muffins also available. Dry cereal, liquids available 24/7. Yogurt was pulled from display, but was still available upon request. Breakfast room got very crowded and food was scarce when sports team came down all at once to eat one weekend day we were there. Cookies available in the afternoon, but often ran out quickly. Decent free book selection; desk clerk could not open the back to empty the full return slot, but I managed to reach in and get most of the books out to display on the shelves. Internet access via lobby PC was slow, but usable. Got a good price by paying in advance online. Carpet cleaning was alerted to us, but our floor was cleaned a day earlier than announced. Staff friendly and helpful. Close to Lewisville, Coppell. Overall, I would stay here again if I were visiting friends nearby.