I checked in on Friday night, my 1st clue should have been the unprofessionalsm of the girl at front desk. I had advised upon making reservation a week in advance,I may need roll away bed Sat. night. She asked me at check in do I need roll away, I advised I won't know if add'l guest is coming till late Saturday and I'll let her know then. I got to the room...it seemed okay at 1st. I noticed the tub was dirty, but was too tired to complain. Saturday evening (after being gone all day) I came back to room, called front desk (7pm) to ask for rollaway. She said "it's too late you should have called earlier. I said why didn't you tell me there was a certain time frame?" She lied and said she did. .After spending 1/2 an hour on the phone with her trying unsuccessfully to get extra pillows, sheets, anything to make another bed with she finally gave me another room for free because she couldn't even give me basic bedding. I can't believe a business could operate like this. Yes, it solved my problem but I did spend 1/2 an hour frustrated and amazed at her incompetence. She said there was no supervisor or anyone she could call for a key to the housekeeping room where the items are stored. She said she didn't know corp ph# or any way to contact superiors. I called the hotel during business hours to complain and found out that she d even lied to me about her name. It wasn't hard to for them to know who she is considering there is only one girl at front desk Fri & Sat night.. The room had roaches and was dirty. I have left a message for the owner to call me so I can tell them about my stay. The other girls who answer the phone there during business hours seem very polite and appalled at my experience. I will leave another review after and if I talk to Mrs. Patel-owners wife.