Nish, the manager, and his staff are very accomodating!! The hotel is vibrant with guests checking in and out and is also a great networking place for cruisegoing guests. The rooms are cozy and comfortable. Did I mention that the hotel is 20 minutes from one of the most cosmopolitan cities in the US?

We always try to stay at HI Express hotels when we travel because we are consistently satisfied with their high levels of quality. The rooms are large and clean, there is almost always a pool (We have kids - very important!), and there is the breakfast spread with those Famous cinnamon rolls!

This hotel met - and in some ways exceeded - our standards of what an HI Express should be. The beds had the updated linens and the pillows are labeled "Soft" and "Firm", which is great for "picky pillow people" like me! The room had modern furniture and a huge leather desk chair. The bathroom was clean and bright.

The breakfast area was also very modern, with black leather chairs and a flat-screen TV. There was a good crowd at the breakfast on Sunday morning, so things did run out, but the attendant was right there refilling them quickly. A funny thing - they had the make-your-own waffle station and the waffle iron was shaped like Texas! : )

We didn't need the on-site "convenience shop", but they are great to have for those forgotten items or just a late-night snack!

We were very please with this hotel. It is pretty new - built in October 2006, according to the desk clerk. We would recommend it it and we will be staying there on future visits to the area.

The management is extremely unfriendly and not helpful at all. The front desk staff is very incompetent and obviously not trained to solve problems.

This is a new hotel, opened fairly recently, and since I have stayed in this hotel chain extensively around the country for my business and personal travel, I assumed it would be a good choice. But it turned out to be just an "ok" choice that is not up the level of quality I expect from this hotel chain. here's why:

1) The breakfast buffet is poorly stocked - every morning of our multi-night stay we found that the food was depleted and was not refreshed/restocked in the half hour we were sitting at breakfast. Some monrings there was no juice, two mornings there were no eggs or yogurt, most monring there was little or no fresh fruit. And one morning the famous "cinnamon rolls" were so stale they were inedible and we tossed them in the trashcan and headed out for breakfast elsewhere.
2) Mold - Our bathroom had a major mold colony growing on the ceiling - not something we would expect from a new hotel! Yikes!
3) The "free" Wireless Internet Service to the guestrooms is iffy - I was here with a group of businness colleagues, and we tried using our wireless laptops from three different guest rooms (on different floors) and the signal was weak and would cut in and out in every room we tried - in a new hotel you expect better wireless internet service. If you need a good wireless internet capability from your hotel you should look elsewhere for your stay.
4) Staff - Front desk staff is not well trained - had trouble getting our "priority club" accounts credtied for the stay, and had trouble with the billing and a few other requests - staff would not follow through on our requests despite repeated stops at the front desk to inquire about status of previous requests.
However, on a positive note, we can say that the rooms are spacious and new (and generally clean with the exception of that rather horrific ceiling mold problem I mentioned earlier). Parking is ample. The business center has three "free" internet capable computers for guest use.