The management is extremely unfriendly and not helpful at all. The front desk staff is very incompetent and obviously not trained to solve problems.

This is a new hotel, opened fairly recently, and since I have stayed in this hotel chain extensively around the country for my business and personal travel, I assumed it would be a good choice. But it turned out to be just an "ok" choice that is not up the level of quality I expect from this hotel chain. here's why:

1) The breakfast buffet is poorly stocked - every morning of our multi-night stay we found that the food was depleted and was not refreshed/restocked in the half hour we were sitting at breakfast. Some monrings there was no juice, two mornings there were no eggs or yogurt, most monring there was little or no fresh fruit. And one morning the famous "cinnamon rolls" were so stale they were inedible and we tossed them in the trashcan and headed out for breakfast elsewhere.
2) Mold - Our bathroom had a major mold colony growing on the ceiling - not something we would expect from a new hotel! Yikes!
3) The "free" Wireless Internet Service to the guestrooms is iffy - I was here with a group of businness colleagues, and we tried using our wireless laptops from three different guest rooms (on different floors) and the signal was weak and would cut in and out in every room we tried - in a new hotel you expect better wireless internet service. If you need a good wireless internet capability from your hotel you should look elsewhere for your stay.
4) Staff - Front desk staff is not well trained - had trouble getting our "priority club" accounts credtied for the stay, and had trouble with the billing and a few other requests - staff would not follow through on our requests despite repeated stops at the front desk to inquire about status of previous requests.
However, on a positive note, we can say that the rooms are spacious and new (and generally clean with the exception of that rather horrific ceiling mold problem I mentioned earlier). Parking is ample. The business center has three "free" internet capable computers for guest use.

I have got to say that I have been to many other Holiday Inns and Holiday Inn Express hotels, but this was THE BEST one by far. This is a new property and you can tell by the modern day design of the interior. When you walk in the hotel at the entrance, you are greeted by kind, friendly, and very welcoming employees to the right and a nice television to watch to the left. I had breakfast each of the five mornings of my stay and was delighted with the selection. The cinnamon rolls were delicious, the cereal was excellent, and the variety of juices was very satisfying. The rooms were wonderful. This hotel has the new Holiday Inn beds, which are very comfortable. The interior of the room was very very spacious. I was told they have a suite that has a pullout with a separate bedroom, so this would have also been ideal if I were travelling with the family! There was a full kitchen with a stove, cabinets, and full size refrigerator! Great for lengthy stays like the one I had! There's a pool, jacuzzi, sports room, meeting room, and a business center with 3 desktop computers and one laser printer. If you're ever hungry for a snack, there's a gift shop next to the front desk which has ice cream, chips, chocolate, snacks, and a wide variety of chilled drinks! The housekeepers did a wonderful job cleaning up. I never felt disappointed with my stay and would definitely recommend this hotel to anyone! I was well rested and relaxed at this hotel!

I am a local resident of La Porte, and sad to say I do get into many aguement with my spouse. I do not feel the need to stay at my own house, during our arguements, so I usually stay at the Comfort Suites of La Porte. Well now the new Holiday Inn Express La Porte, recently opened, so I thought that I would give them a shot. I did not have a reservation, but the desk attendant did welcome me in with a Corporate rate since I am employed at a company near by. I would like to praise the desk because they always keep my room number and information private even when my spouse comes in looking for me. Also, the desk attendants were there whenever I need to get anything done, I originally planned on staying for 1 day and ended up staying for 2. The breakfast was your basic breakfast but I have no complaints. The in-door spa was relaxing, it was way to cold to use the pool, even though it was not the biggest pool. The room was spacious, and had beautiful furniture, with a flat screen tv.