Stayed here right before the New Year before flying back to Chicago. Checked in our room and the first thing I noticed was that the closet door was off its track and the wheel was busted. It was just hanging there and I was afraid that it would fall and shatter the mirror on the door. To make matters worse the double toilet paper holder was falling off the wall, the same with the hairdryer - just hanging on a screw into drywall - and the toilet seat was broken. I can see maybe one thing being broken and overlooked, but don't they have maintenance at this hotel? Doesn't housekeeping report these things to maintenance? Left a very poor impression.

This hotel is nice, but the service wasn't great (and I am really not that picky). When I arrived at DFW airport, I called the hotel for pick up and was told immediately that my room wasn't ready. I was subsequently picked up by a woman who didn't even bother to get out of the van to help open the door (they are always tricky on those vans), get the luggage, etc. Then we drove around for about 15 minutes to find another passenger, and finally got to the hotel. At the hotel the woman just jumped out of the van and disappeared, leaving me to get the back door of the van open and pull out my luggage. When I got to the desk, I was again told that my room wasn't ready-surprise, by the same woman who had driven the van! The other man at the desk was friendly, but throughout my stay it was difficult to get someone to come to the front desk for assistance. I experienced the same problem that others have reported-for my return trip to the airport I needed to leave the hotel at 5:30am and they did not have a shuttle at that time. They were able to arrange a shuttle pick up with their "sister" hotel, so it did work out, and the shuttle driver from the other hotel was friendly, very helpful, and got a big tip from me. Otherwise, the room was nice, clean, the evening "reception" was nice to have included (especially the wine!) and the in-room wireless internet was convenient. I would have rated this hotel at 5 stars but did not because of the service.

Great hotel, but if you have an early flight you have two options: Bring your rental car to the hotel or take a cab. I didn't realize - until I got there - that their courtesy van doesn't begin operation until 7am. Are you kidding me?!?!?! This is an airport hotel, and their van should begin services much earlier. By the way, the cab fare was $18 for about 2.5 miles. Thanks Homewood Suites for that little extra surprise. I won't be staying here again.

Pretty good hotel with big clean rooms and good service with breakfast, close to the airport and easy access to highway going to Dallas or Fort Worth.